JESSICA OBIOHA
Baton Rouge
Summary
Successful Agent with 14 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
24
24
years of professional experience
Work History
Private Child Caregiver
J. Francis Academy
10.2017 - 04.2024
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Developed comprehensive curriculum covering a broad range of subjects, ensuring students received well-rounded education.
- Adapted instructional materials for use in special education settings when necessary to meet individual needs of students with disabilities or exceptionalities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Maintained a safe and nurturing environment, ensuring proper supervision of children at all times.
Loan Document Processor
Iberia Bank Loan Consumer Center
10.2014 - 03.2018
- Provided exceptional service to customers by addressing inquiries promptly and resolving issues related to their loan application documents.
- Stayed abreast of current market trends affecting borrowing needs, adjusting processes accordingly to meet evolving customer expectations effectively.
- Streamlined loan document processing by implementing efficient organizational systems and digital tools.
- Attended industry conferences and training sessions to continuously improve skills and enhance knowledge of best practices in loan document processing.
- Maintained organized files for easy retrieval during audits or future reference, ensuring streamlined access to critical information when needed.
- Assisted colleagues with complex cases or challenging situations, sharing expertise in loan document requirements and procedures for successful resolution.
- Ensured compliance with federal and state regulations by staying up-to-date on industry guidelines and applying them consistently throughout the document processing workflow.
- Contributed to the development of internal guidelines and procedures by providing feedback and suggestions based on practical experience within the role.
- Improved team productivity by providing training on best practices for loan document preparation and review.
- Managed high-volume workload without sacrificing quality, prioritizing time-sensitive tasks effectively to meet deadlines.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Provider Service Advisor I
Blue Cross Blue Shield of LA
09.2010 - 08.2014
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Online Banking Customer Service
Wells Fargo Bank
01.2009 - 08.2010
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Facilitated smooth account opening processes, making banking more accessible to new customers.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
Administrative Assistant /Quality Control-Compliance Specialist
Broker’s Home Mortgage
03.2007 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined workflow by identifying inefficiencies within the quality control process, resulting in faster product release times.
Legal Assistant/Office Support
Simon, Fitzgerald & Welch, Attorneys at Law
01.2005 - 02.2007
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Mortgage Sales Consultant/Marketing Rep
GMFS
05.2000 - 01.2005
- Implemented strategic plans to market profit enhancing for earnings results
- Developed customized marketing materials to promote available mortgage programs to prospective clients.
- Built strong relationships with clients through exceptional customer service, resulting in repeat business and referrals.
- Established rapport with potential customers through cold-calling efforts, converting leads into successful loan originations.
- Implemented innovative sales techniques to effectively reach untapped markets and expand client base.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Mentored junior team members, sharing industry knowledge and best practices for continued professional growth.
Education
Ph.D. - Doctor of Philosophy
University of Sedona
Sedona, AZ04.2025
TEFL - International Teaching
University of Toronto
Toronto, ON09.2024
Project Management -
Boston University
01.2008
Health License -
School of Insurance
01.2005
Mortgage License -
Bob Brooks School of Real Estate
01.2005
No Degree - Medical Laboratory Technology
Med Vance Medical Institute
Baton Rouge, LA01.2003
High School Diploma -
Wood Lawn High School
01.1999
Skills
- Adaptability and Flexibility
- Interpersonal and Social Skills
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Assessment administration
- Teaching strategies
- Special Education Support
- Lesson Planning
- Child Development
- Field Trip Coordination
- Positive Learning Environment
- Classroom Safety Practices
- Behavior Modification Techniques
- FLUENT IN ENGLISH
- Routine management
- Good Decision Making
- Customer service excellence
- De-Escalation Techniques
- Quality Assurance
- Medical terminology knowledge
- Call Management
Timeline
Private Child Caregiver
J. Francis Academy
10.2017 - 04.2024
Loan Document Processor
Iberia Bank Loan Consumer Center
10.2014 - 03.2018
Provider Service Advisor I
Blue Cross Blue Shield of LA
09.2010 - 08.2014
Online Banking Customer Service
Wells Fargo Bank
01.2009 - 08.2010
Administrative Assistant /Quality Control-Compliance Specialist
Broker’s Home Mortgage
03.2007 - 01.2009
Legal Assistant/Office Support
Simon, Fitzgerald & Welch, Attorneys at Law
01.2005 - 02.2007
Mortgage Sales Consultant/Marketing Rep
GMFS
05.2000 - 01.2005
Ph.D. - Doctor of Philosophy
University of Sedona
TEFL - International Teaching
University of Toronto
Project Management -
Boston University
Health License -
School of Insurance
Mortgage License -
Bob Brooks School of Real Estate
No Degree - Medical Laboratory Technology
Med Vance Medical Institute
High School Diploma -
Wood Lawn High School
Similar Profiles
Priyanka Poddar RoyPriyanka Poddar Roy
Primary Teacher and Dance Teacher at St Francis AcademyPrimary Teacher and Dance Teacher at St Francis Academy
Kimberly ProbstKimberly Probst
Adoption Specialist (Assessment writer) at Saint Francis MinistriesAdoption Specialist (Assessment writer) at Saint Francis Ministries
Alexandre AgbayAlexandre Agbay
Camp Counselor at Pope Francis Global AcademyCamp Counselor at Pope Francis Global Academy