Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Vailes

Shreveport

Summary

Dynamic warehouse professional with proven expertise in inventory management and quality control at Amazon. Adept at optimizing shipping processes and enhancing customer satisfaction through effective problem-solving. Recognized for meticulous attention to detail and strong organizational skills, ensuring accurate and efficient operations in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Amazon
Shreveport
04.2025 - Current
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Labeled containers correctly for product identification purposes.
  • Received and processed incoming shipments, verifying the accuracy of items against purchase orders.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.

Wood Plant Associate

Hardware Resources
Bossier City
03.2024 - 04.2025
  • Inspected and prepared lumber.
  • Measured finished parts using calipers or other precision instruments.
  • Removed excess material from molded products using hand tools, grinders, or sanders.

CSR

Hardware Resources
Bossier City
02.2022 - 03.2024
  • Maintained up-to-date knowledge of company products and services.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Handled customer inquiries and complaints in a timely manner.
  • Adhered to company's established protocols for handling confidential data.

CSR/ Supervisor

City Tele Coin
Bossier City
10.2013 - 02.2022
  • Monitored customer service team's daily activities and provided feedback.
  • Created reports to track customer service metrics such as response time and resolution rate.
  • Worked closely with other departments such as sales, marketing and IT teams for better coordination and improved services for customers.
  • Assisted with resolving escalated customer service complaints.

Education

High School Diploma -

Green Oaks High School
Shreveport, LA
05-2009

Some College (No Degree) - Dental Hygiene

Southern University At Shreveport
Shreveport, LA

Skills

  • Inventory management
  • Shipping and receiving
  • Quality control
  • Product labeling
  • Packing and shipping
  • Warehouse organization
  • Problem solving

Timeline

Warehouse Associate

Amazon
04.2025 - Current

Wood Plant Associate

Hardware Resources
03.2024 - 04.2025

CSR

Hardware Resources
02.2022 - 03.2024

CSR/ Supervisor

City Tele Coin
10.2013 - 02.2022

High School Diploma -

Green Oaks High School

Some College (No Degree) - Dental Hygiene

Southern University At Shreveport
Jessica Vailes