Jessica Monique Mason
New Orleans
Summary
Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
8
8
years of professional experience
Work History
Lead Server
North Italia Restaurant
Houston
02.2024 - 08.2026
- Led team in delivering exceptional dining experiences for guests.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy.
- Assisted in creating a positive atmosphere through attentive service and hospitality.
- Managed opening and closing duties to facilitate restaurant operations.
Server/Bartender
Postino Wine Cafe
Houston
01.2022 - 03.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Recommended wines and pairings to enhance guest dining experiences.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Supported team by restocking supplies and maintaining inventory levels.
Server/Manager
Lazy Dog Restaurant & Bar
Houston
01.2019 - 02.2022
- Managed daily operations to ensure efficient service and guest satisfaction.
- Trained and supervised staff on service standards and restaurant policies.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to uphold restaurant reputation.
- Oversaw inventory management, ensuring adequate stock levels for service needs.
Education
L.V. Berkner High School
Richardson, Tx Skills
- Point-of-sale operation
- Wine pairing techniques
- Food safety standards
- Team leadership
- Customer service
- Conflict resolution
Timeline
Lead Server
North Italia Restaurant
02.2024 - 08.2026
Server/Bartender
Postino Wine Cafe
01.2022 - 03.2024
Server/Manager
Lazy Dog Restaurant & Bar
01.2019 - 02.2022
L.V. Berkner High School