Jessikah Bridges
Covington
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hardworking person. I am able to work independently, in busy environments, and also within a team setting. I have good listening and communication skills. I have always worked in customer service, so I am very good with helping customers to make sure they leave happy with their experience, as well as do my best to deescalating negative situations and to help solve the customers problem. I feel that I would be a great addition to your team because of my customer service and management experience.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Client Support Representative I
Netchex
Covington
05.2024 - Current
- Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
- Assisted clients in navigating software tools for payroll and HR management.
- Educated users on system features, enhancing their understanding and engagement.
- Responded to client requests via phone, email, and chat with professionalism.
- Resolved customer inquiries in a timely manner.
- Provided excellent customer service to ensure client satisfaction.
- Collaborated with other departments to resolve complex customer issues.
- Identified and escalated priority issues as needed.
- Followed up with customers to ensure satisfaction with resolution provided.
- Performed basic diagnosis on products to help determine cause of issue.
- Advised clients on best practices when using company's products or services.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
Full Time Sales Manager
Carters, Inc
Covington
03.2018 - 03.2024
- I started here as a part time Customer Service Lead and worked my way up to a Full Time Sales Manager(Assistant Manager).
- I became fluent in all things in retail sales in my 6 years there.
- I worked on scheduling and hiring/training, along with day to day sales goals, KPI's(conversion, average transactions, CTS, units per transaction) and credit card goals.
- I filled buy online pick up in store orders along with ship from store order daily.
- I did weekly inventory scanning with RFID program.
- I ran shifts and coached associates in the moment as well as gave feedback when needed to improve as a team.
- I helped customers on the sales floor to find what they were looking for and offered online buying options if items were unavailable in store.
- I processed freight, did full sales floor resets/moves monthly and whenever needed, as well as normal daily cleaning procedures.
Assistant Store Manager
Circle K
Mandeville
05.2015 - 03.2018
- I started here as a sales associate and worked my way up to Assistant Manager.
- I ran the register and rang up customers, maintained the food/beverage areas, stocked coolers and sales floor, and cleaned daily.
- I helped with the hiring/training and did the day to day management task like daily paperwork, deposits, and bank drops.
- I made/processed grocery and cigarette orders.
Education
High school diploma -
Covington High School
Covington, LASkills
- Client service excellence
- Communication skills
- Computer skills
- Organizational skills
- Client relationship management
- Issue resolution/Problem solving
- Time management
- Attention to detail
- Organization
- Verbal and writing communication
- Self motivation
- Multitasking
Certification
Fundamental Payroll Certification (FPC)- 2025
Personal Information
Authorized To Work: US
Timeline
Client Support Representative I
Netchex
05.2024 - Current
Full Time Sales Manager
Carters, Inc
03.2018 - 03.2024
Assistant Store Manager
Circle K
05.2015 - 03.2018
High school diploma -
Covington High School