Jill Andrews

• Started as service and engagement team lead managing front-of-house operations including check lanes and guest service.

• Enhanced customer satisfaction by effectively managing guest surveys and personal interactions.

• Encouraged team to uphold a positive demeanor as we are primary guest contact.

• Elevated to leadership role within Pricing & Presentation team.

• Maintain up-to-date pricing labels and signage across departments.

• Manage and maintain expertise in all current and upcoming store transitions and revisions.

• Motivate team to execute tasks swiftly while upholding cleanliness and accuracy in all set and takedown operations.

• Directed team in managing daily opening and closing tasks.

• Routinely supervise fulfillment processes, covering both OPU and Ship orders.

• Lead weekly planning sessions to brief management on future workload expectations.

• Contributed to maintaining a clean, safe shopping environment by enforcing store cleanliness.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Led team in daily operations to guarantee workload efficiency and effectiveness.
• Managed weekly logistics operations.
• Supervised rollout of advanced BOPIS and Delivery systems.

• Assisted in managing daily store operations and ensuring compliance with company policies.
• Trained and developed team members to enhance customer service skills and operational efficiency.
• Coordinated inventory management, including restocking shelves and organizing backroom logistics.
• Monitored sales performance, analyzing trends to optimize product placement and merchandising strategies.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Interacted well with customers to build connections and nurture relationships.

• Typed documents and correspondence with high accuracy and attention to detail.
• Maintained organized filing system for easy retrieval of documents.
• Assisted in data entry tasks, ensuring timely updates to records.
• Collaborated with team members to streamline typing processes and improve efficiency.
• Typed official correspondence and reports from handwritten notes and other information sources.
• Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
• Reduced errors in typed materials with thorough proofreading skills and attention to detail.
• Facilitated smooth office operations by creating well-organized filing systems for paper and digital records.
• Delivered accurate correspondence to clients, helping maintain strong business relationships.

• Managed operations and ensured cleanliness and organization of girls / toddler girls departments.

• Directed store team in executing daily tasks and procedures effectively.

• Experience with cash handling, fitting room operations, executed seasonal setups across all departments including mannequins, processed BOPIS orders, coordinated freight procedures, and delivered exceptional customer service.