JILL Cobb
Downsville
Summary
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
25
25
years of professional experience
Work History
Office Manager
Bradshaw Collision Repair
02.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Receptionist Supervisor
Green Clinic
01.2000 - 01.2015
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
Education
High School Diploma -
Ruston High School
Ruston, LA05-1982
Skills
- Customer service
- Organizational skills
- Data entry
- Bookkeeping
- Scheduling coordination
- Employee supervision
- Professional and courteous
Timeline
Office Manager
Bradshaw Collision Repair
02.2020 - Current
Receptionist Supervisor
Green Clinic
01.2000 - 01.2015
High School Diploma -
Ruston High School
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