Jill Duhon
Lafayette
Summary
I am a dynamic leader with proven expertise in staff supervision and food safety management at Sodexo Food Service. I have an history of improving food service team training, performance and satisfaction. I am also well-versed in assigning tasks, monitoring service, and implementing plans to correct problems.
I have strong leadership and team management skills in high-volume food service environment. I'm looking to transition into a new field, leveraging these skills to contribute to a dynamic and customer-focused organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Sodexo Food Service
01.2020 - Current
- Keep guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory when needed.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Food Service Worker
Sodexo Dining
02.2018 - 01.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Education
Certification - Medical Assistant, EKG, Phlebotomy
Delta College of Performing Arts & Technology
Lafayette, LA06-2015
GED -
Carencro High School
Carencro08-2008
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Food safety compliance
- Inventory management
- Employee development
- Hygiene practices
- Sanitation standards
- Health regulations
- Staff recruitment
- Allergy awareness
- Food storage
- Portioning
- Portion control
- HACCP planning
- Customer service
- Quality control
- Staff motivation
- Food safety management
- Cash handling
- Worker training
- Food safety understanding
- Team collaboration
- Safety training
- Opening and closing procedures
- Staff management
- ServSafe food manager
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Cross-functional teamwork
- Computer skills
- Teamwork and collaboration
- Effective communication
- Positive attitude
- Multitasking
- Problem-solving
- Training and development
- Staff training
- Employee coaching and mentoring
- Good judgment
- Active listening
Accomplishments
- Supervised team of 20+ staff members.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Food Allergen Training Certificate - MenuTrinfo or AllerTrain by MenuTrinfo.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Alcohol Seller/Server Certification - Various state-approved programs.
Timeline
Food Service Supervisor
Sodexo Food Service
01.2020 - Current
Food Service Worker
Sodexo Dining
02.2018 - 01.2020
Certification - Medical Assistant, EKG, Phlebotomy
Delta College of Performing Arts & Technology
GED -
Carencro High School
Similar Profiles
Brayden SpildeBrayden Spilde
Lead Cook at Sodexo Food ServiceLead Cook at Sodexo Food Service
Valerie MooreValerie Moore
Senior Cashier at Sodexo Food ServiceSenior Cashier at Sodexo Food Service
Jalyn NelsonJalyn Nelson
Cashier at Sodexo Food ServiceCashier at Sodexo Food Service