Jill Bates Harrell
West Monroe
Summary
Self-motivated Client Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
25
25
years of professional experience
Work History
In-store Sales Representative
Moet, Hennessy, Louis Vitton & English Laundry
2007.01 - Current
- Recognized twice as the southern district sales leader for English Laundry
- Enhanced brand awareness by implementing promotional campaigns and specific sales tactics
- Maintained trusted advisor role with many key clients through continued communication and updates on new fragrance offerings
- Strong ability to cold call and follow up with leads to secure new sales revenue.
Client Support Manager
CenturyLink/Lumen - Brightspeed
2019.08 - 2024.07
- Managed a diverse portfolio of clients, delivering personalized solutions tailored to individual needs.
- Spearheaded initiatives aimed at improving overall customer satisfaction ratings through exceptional service delivery.
- Monitored team KPIs regularly, adjusting strategies as needed to consistently meet targets related to response time, resolution rates, and customer satisfaction.
- Collaborated closely with cross-functional teams for seamless service delivery.
- Maintained detailed records of client interactions for easy reference during future engagements or escalations.
Executive assistant to the SVP of Wholesale
CenturyLink/Lumen
2007.01 - 2019.08
- Supported the successful execution of departmental initiatives by coordinating resources, tracking progress, and providing regular updates to involved parties.
- Audit and approve expense reports
- Coordinate travel for Sales leadership
- Organize and maintain filing systems (physical and electronic)
- Coordinate/develop internal events and meetings inclusive of travel, speaker arrangements, conference center booking
- Collaborate on executive and board presentations.
Marketing Specialist
CenturyLink/Lumen
2004.01 - 2007.01
- Collaborated with outside developers on web design for the organization
- Processed vendor payments utilizing Excel
- Created a productive environment by maintaining office supplies, coordinating mail distribution and entering payroll data in the SAP tool.
E911 Customer Service Representative
CenturyLink/Lumen
1999.10 - 2004.01
- Entrusted with ensuring accurate 911 database information by establishing and maintaining valid address information for emergency first responders
- Built strong relationships with assigned government jurisdiction personnel
- Provided daily database updates through various electronic inputs (fax, email, etc).
Education
General studies -
Southeastern Louisiana University
Hammond, LAOffice Systems and Accounting -
Louisiana Technical College
Farmerville, LASkills
- Microsoft Office Proficiency
- Accounting I, II, III
- Salesforce Knowledge
- Customer Retention
- Sales Management
- Analytical Skills
- Sales Processes
- Team Management
- Client Relationship Building
- Sales Support
Timeline
Client Support Manager
CenturyLink/Lumen - Brightspeed
2019.08 - 2024.07
In-store Sales Representative
Moet, Hennessy, Louis Vitton & English Laundry
2007.01 - Current
Executive assistant to the SVP of Wholesale
CenturyLink/Lumen
2007.01 - 2019.08
Marketing Specialist
CenturyLink/Lumen
2004.01 - 2007.01
E911 Customer Service Representative
CenturyLink/Lumen
1999.10 - 2004.01
General studies -
Southeastern Louisiana University
Office Systems and Accounting -
Louisiana Technical College
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