Jillian L. Stevenson
New Orleans
Summary
Dynamic Staff Technical Program Manager at UKG Inc. with a proven track record in cloud migration and strategic planning. Spearheaded Agile transformations, enhancing release cadence by 35%. Adept at cross-functional leadership and mentoring, driving innovation and accountability across teams while delivering scalable solutions that align with business objectives.
Overview
24
24
years of professional experience
Work History
Staff Technical Program Manager – Cloud and Engineering
UKG Inc./ Ultimate Software
Weston
10.2015 - Current
- Direct enterprise-scale software programs, coordinating engineering, QA, and product teams to deliver mission-critical applications.
- Manage software development projects integrating automation systems with enterprise applications.
- Coordinate cross-functional teams to deliver scalable solutions for asset management and compliance tracking.
- Implement Agile frameworks across multiple teams, improving release cadence by 35%.
- Partner with product leadership to define technical roadmaps, ensuring alignment with business objectives.
- Oversee migration of legacy applications to cloud-based platforms, reducing infrastructure costs by 20%.
- Establish program governance models, improving transparency and stakeholder confidence.
- Mentor program managers and engineers, fostering a culture of accountability and innovation.
Lead Product Owner - Cloud Services
UKG Inc./ Ultimate Software
Weston
10.2015 - Current
- Creating Fiscal Year Pillar strategic plans, from corporate initiative through to feature epics for teams such as Cloud Managed Services, Observability, Infrastructure increasing operational excellence quarter of quarter.
- Creating and maintaining Cloud Services roadmaps, enabling teams to execute on projects leading to significant reduction in mean time to detect, acknowledge, resolve, as well as a 95% reduction in toil.
- Championing industry best practices and standards by providing the paved road to best in class tooling (such as DataDog, MongoDB Atlas, Splunk Cloud, etc.), retiring end of life applications and infrastructure, and improved monitoring and alerting (reducing alerts by 51% and implementing 750+ SLI/SLOs).
Lead Product Manager Business Analyst
UKG Inc./ Ultimate Software
Weston
10.2015 - Current
- Identify logical flaws in technical design and implementation during review, facilitate direction and guidance for troubleshooting technical issues and pursue multiple technical strategies with multiple teams.
- Architect and present creative technical solutions to peers, management, customers, and leadership understanding both associative effort and impact to other parts of the product and or customer.
- Provide domain level guidance and expertise with best practices, trends and patterns for Sales, Services, and Training as well as Product Development and SaaS Infrastructure on product implementation, automation and support to enable the sales demo process as well as customer servicing and training reaching $4B in yearly revenue.
- Coach and mentor peers to create a solid foundation enabling excellence across multiple organization pillars.
- Collaborate within complex, multi-team level project team leadership and management for projects such as bringing our product suite to into GCP cloud to impact global reach and distribution.
- Consistently perform with high quality and organized structure and constantly seek improvements in processes to decrease time to resolutions.
- Recommend comprehensive monitoring and observability solutions ensuring a wholistic view of system availability, performance and future actions based on data driven decisions.
Business Systems Analyst/Technical Writer
Actavis/Allergan
Weston
08.2014 - 10.2015
- Create and manage all inputs/outputs for Supply Chain and Business Intelligence process discovery/improvement for customers such as Walgreens and Target, as well as system and application implementation projects such as the $1B Electronic Data Interchange migration.
- Gather, analyze and maintain requirements, user stories, use and test cases, as well as provide fit/gap analyses to clearly define and map future state processes for internal and external application development such as Indirect Contract Management applications using tools like Accompa, Rally and Blueworks Live.
- Identify process bottlenecks, manage issue logs and use defined metrics to determine and report upon inefficiencies within all areas of the business, allowing for clear understanding of operational impacts and areas of growth opportunity in either people or technology processes.
- Develop Management Action Plans initiating IT involvement in business sponsored initiatives strengthening the Portfolio of Values and acting as a cross‐functional/feature team stakeholder of the $2B company’s largest initiatives, such as the complete redesign of the Supply Chain Turning Point Solution AS400 Fulfillment System and all supporting modules and integrations.
- Communicate in various forms and methods to all relevant stakeholders, throughout the course of each phase within the project lifecycle and utilize all available elicitation techniques to gain swift alignment on current states and clear vision of future business needs.
Information Security Technical Writer
NextEra Energy, Inc./Florida Power & Light
Doral
03.2013 - 08.2014
- Gathered business requirements, design specifications, and analyzed processes identifying areas for opportunity working directly with Information Security to close process gaps enhancing existing operations, such as Cyber Security Incident Response Plans.
- Created, and maintained all documentation relating to both operational processes and applications such as Intrusion Detection System (IDS), Intrusion Prevention System (IPS), and SIEM as well as Antivirus Software, Password Vaulting, etc. impacting the entire organization.
- Worked closely with management and subject matter experts to develop and maintain Standards and Guidelines surrounding best practices for mission critical projects such as the $1.6M Privileged Access Management project.
- Collaborated with the Compliance and Audit Departments to ensure all documented business practices aligned with corporate policy to continue mitigating any potential risk.
Contract/Freelance
Brandon
03.2010 - 03.2013
- Created and maintained internal programs and web services for various businesses; such as actively participating in decentralizing, and reestablishing, Citigroup’s Anti Money Laundering Program for Private and Consumer Banking.
- Provided training, guidance and mentoring during engagements to ensure continued employee enhancement.
- Collaborated with partners to ensure business needs were accurately met in a timely manner and available tools were used to their full potential, such as utilizing specialized databases for critical information retention.
- Created and maintained user manuals reflecting proper detailed processes of internal programs delivering completed projects to customers, within requested timeframes, as specified in business request documents and edited internal corporate documents, as needed, to ensure proper dissemination of pertinent corporate information.
- Analyzed future business needs and provided analysis reports for continued enhancement of current tools.
Technical Writer/Policy and Process Representative/Web Developer
HSBC, Inc.
Brandon
07.2007 - 03.2010
- Created, updated, and maintained Procedures, User Manuals, and Process Flows as well as generated Communications for Default Services, using Visio for Process Flows and edited all documents created by peers to ensure consistency and accuracy prior to release, as well as provided training, coaching, and continued mentoring new hires.
- Responsible for the inception, development, and maintenance of the global Default Services website incorporating all departments under Default Mortgage Services utilizing DHTML, JavaScript, and CGI as well as HTML, etc.
- Worked closely with all lines of business to ensure information accurately reflected current business needs, using Lotus Notes for all scheduling needs.
- Collaborated with the Compliance Department to ensure business practices aligned with corporate policy mitigating any potential business or customer risk. Also, collaborated with Learning and Development to create and deploy annual certification courses, such as Anti Money Laundering, Ethics and Information Security.
Learning Solution Specialist
Watson Pharmaceuticals
Weston
11.2001 - 07.2007
- Created, updated, and maintained of technical documentation for AS400, Remedy and Corporate Intranet and Portal.
- Interactive Installation and User Guides created and maintained for Independent Pharmacy buyers’ use of E‐commerce and Controlled Substance Ordering Systems.
- Developed and delivered training courses to the Sales and Support staff of 300+ employees, including Pharmacy Product Knowledge and Sales Skills as well as e‐Learning content creation and deployment to the organization.
- Quality Assurance of sales staff upon release from training, with detailed reports returned to management for continued enhancement.
- Administrative duties included, but were not limited to, report generation and distribution, training file maintenance, vendor presentations, coaching and monitoring Sales Representative progress.
Education
Product Management Bootcamp -
University of Texas at Austin
02.2022
GCP Architect -
05.2021
Enterprise Architect - TOGAF Certified
01.2019
Lean Six Sigma Green Belt -
07.2015
CBAP Certified -
05.2015
Java Programming Certification‐ Level 2 -
02.2008
Java Programming Certification -
06.2007
Skills
- Program and portfolio management
- Program management
- Cross-functional leadership
- Cloud migration
- Software development
- Technical roadmapping
- Process optimization
- Strategic planning
- Stakeholder engagement
- Effective communication
- Problem solving
- Mentoring others
- Data-driven decision making
- Quality assurance
- Process improvement initiatives
- Project planning
- Agile methodologies
- Scrum framework
- SAFe practices
- Waterfall approach
- SDLC oversight
- Cross-functional collaboration
- Mentorship and leadership development
- Strategic roadmap planning
- Java programming
- JavaScript coding
- HTML design
- DHTML scripting
- Perl/CGI integration
- PHP development
- Python scripting
- Ansible automation
- Terraform configuration
- Ruby programming
- AngularJS framework
- Claude code utilization
- Replit platform usage
- Model context protocol application
- Google Cloud services
- AWS solutions
- Azure infrastructure
- DataDog monitoring tools
- Grafana Cloud analytics
- Splunk Cloud insights
- Elastic Logstash Kibana visualization tools
- SolarWinds network management tools
- PagerDuty incident response system
- Technical acumen
- Technical roadmap design
- Project leadership
- Agile project management
- Requirements analysis
- Continuous deployment
- Continuous integration
Timeline
Staff Technical Program Manager – Cloud and Engineering
UKG Inc./ Ultimate Software
10.2015 - Current
Lead Product Owner - Cloud Services
UKG Inc./ Ultimate Software
10.2015 - Current
Lead Product Manager Business Analyst
UKG Inc./ Ultimate Software
10.2015 - Current
Business Systems Analyst/Technical Writer
Actavis/Allergan
08.2014 - 10.2015
Information Security Technical Writer
NextEra Energy, Inc./Florida Power & Light
03.2013 - 08.2014
Contract/Freelance
03.2010 - 03.2013
Technical Writer/Policy and Process Representative/Web Developer
HSBC, Inc.
07.2007 - 03.2010
Learning Solution Specialist
Watson Pharmaceuticals
11.2001 - 07.2007
Product Management Bootcamp -
University of Texas at Austin