Summary
Overview
Work History
Education
Skills
Timeline
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Jillian West

Mandeville

Summary

Dedicated Social Work student pursuing a Bachelor of Social Work, equipped with strong interpersonal, problem-solving, and organizational skills. Experience in customer service roles requiring patience and effective communication, fostering positive interactions in challenging situations. Skilled in providing support to individuals in high-stress environments, demonstrating empathy and professionalism to promote well-being and resilience. Eager to leverage academic knowledge and experience to make a meaningful impact in the field of social work.

Overview

6
6
years of professional experience

Work History

BARISTA

Starbucks
10.2024 - Current
  • Deliver excellent customer service in a fast-paced environment, handling high-volume interactions with professionalism and empathy
  • Resolved customer concerns and de-escalated conflicts using active listening and problem-solving skills
  • Collaborated with team members to maintain efficiency and quality standards
  • Managed multitasking under pressure while ensuring accuracy in orders and cash handling

SUPERVISOR

Starbucks
01.2022 - 10.2024
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Received product deliveries and moved materials to designated workplace locations.
  • Motivated employees to reach highest professional potential.

BARISTA

Abita roasting company
07.2019 - 07.2021
  • Operated cash registers and handled cash and card transactions.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records.

Education

HIGH SCHOOL DIPLOMA -

Mandeville high school
Mandeville, LA
05.2021

No Degree - Social Work

Arizona State University
Tempe, AZ
05-2027

Skills

  • Empathy and active listening
  • Conflict de-escalation
  • Building rapport and maintaining positive customer relationships
  • Collaboration in a team-oriented setting
  • Managing stress and staying calm under pressure
  • Dependability and consistent attendance

Timeline

BARISTA

Starbucks
10.2024 - Current

SUPERVISOR

Starbucks
01.2022 - 10.2024

BARISTA

Abita roasting company
07.2019 - 07.2021

HIGH SCHOOL DIPLOMA -

Mandeville high school

No Degree - Social Work

Arizona State University

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Jillian West