JIMEKA DENISE EDMONDS
Zachary
Summary
Career dedicated and quality-driven. Focused on continuous education in the face of a rapidly evolving and changing industry. Efficient, results-oriented, and proactive in accomplishing goals and resolving problems. Objectively meeting expectations and maintaining professionalism established in the quest of becoming an asset to a progressive industry and its evolution.
Overview
17
17
years of professional experience
Work History
Esthetician/ Lash Artist
The Elle Lounge
02.2021 - Current
- Welcomed clients arriving for appointments.
- Fostered friendly, warm, and exceptional customer experience.
- Performed facial waxing including. brows, lip area, and chin.
- Performed facial services.
- Advised clients on proper home-care regimens.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Educated patients on treatment options.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Discussed procedures and treatment options with clients.
- Cleansed, exfoliated and moisturized customer skin.
- Explained benefits of skin care products to clients.
- Created repeat business by developing long-term relationships with regular customers.
- Educated guests on current promotions, events and services within store or salon.
- Handled busy schedules and stayed on top of key deadlines.
- Worked with 8 to 14 clients per day.
- Answered phone calls, and scheduled appointments.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed consultations for patients before scheduling treatments.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Provided eyelash extension services.
- Trained in classic, hybrid, and volume sets of eyelash extensions.
- Addressed client questions, concerns and requests directly for maximum satisfaction
- Utilized exceptional customer service skills throughout lash consultations and services
- Followed strict safety standards to protect clients from injury or infection
- Used advanced tools and techniques to create beautiful, custom lash looks
- Kept workspace clean, organized and well-stocked for upcoming appointments
- Encouraged repeat business based on quality of service and strength of client relationships
- Taught clients how best to care for lash extensions and prevent problems
- Increased drama of looks by completing lash lifts and tints for clients
- Followed correct processes to apply lash extensions to clients' natural lashes
- Maintained full schedule of appointments with over 30 clients per week
- Consulted with clients to understand desired look and discuss available lash options
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
Inventory Associate/ Product Handler/Office Administrator
Carquest Distribution Center
05.2014 - 03.2019
- Effectively communicated with managers concerning product and inventory audits.
- Recorded numbers regarding quantity of warehouse product.
- Verified computations against physical count of stock.
- Trained staff on material handling process.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts and other heavy machinery safely. Attached identifying tags to product.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Interacted with vendors and professional services personnel to receive orders, direct activities and communicate management instruction.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Directed guests and routed deliveries and courier services.
- Managed office supplies, vendors, organization and upkeep.
- Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.
- Prepared documents in Word and Excel.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Checked accuracy and integrity of files and resolved errors.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Managed reception area, including greeting visitors, directing telephone calls and providing information for inquiries.
- Improved customer retention ratings through efficient problem resolution.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Senior Customer Service Representative
Convergys
08.2010 - 05.2012
- Answered an average of 85 calls per day by addressing customer inquiries, solving problems and providing new product information. Also while recording accurate notes.
- Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone.
- Successfully acquired an average of 40 new customers per month. Implemented marketing strategies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess customer needs.
- Answered customer questions regarding merchandise and pricing.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Assisted with the training and orientation of new employees.
- Skilled at client management software and computer dialing.
- Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Improved customer retention ratings through efficient problem resolution.
Administrative Assistant
Affordable Mortgage South
06.2008 - 07.2010
- Performed professional daily routine clerical work.
- Managed office supplies, vendors, organization and upkeep.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Planned and coordinated logistics and materials for board meetings, committee.
- Assisted senior administrative professionals with daily work tasks.
- Typed and compiled documents, answered phones and completed paperwork for the office.
- Managed client communications and data collection to increase office productivity.
- Planned weekly client service schedules for 1 employee.
- Greeted, assisted and directed visitors, vendors and the general public, employing a professional, courteous and respectful demeanor.
- Managed daily office operations, including client account, supply, inventory and records management.
- Completed special projects to meet and exceed the goals of the overall organization.
- Created and edited documents such as correspondence, forms, reports and calendars.
- Answered telephone inquiries from clients, vendors and the public.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Diploma -
AVEDA INSTITUTE
Hammond, AL01.2021
Licensed Real Estate Agent - Real Estate
Burk Baker School Of Real Estate
Baton Rouge, LA03.2018
High School Diploma -
Hewitt - Trussville High
Trussville, AL05.2009
Skills
- Exceptional communication skills
- Strong client relations
- Quick learner
- Proficient in cash management
- Creative problem solver
- Trusted key holder
- Volunteering
- Strategic planning
- Effective leadership skills
- Proficient in fast paced environment
- Relationship building
- Customer satisfaction
- Data entry
- Oral and written communication
- Administrative support
- Guest Services
- Skin Care
Accomplishments
- Outstanding Customer Service: Ensured superior customer service by concerning myself with all customer relations.
Reference
Barbara Daniel
205.540.1441
Timeline
Esthetician/ Lash Artist
The Elle Lounge
02.2021 - Current
Inventory Associate/ Product Handler/Office Administrator
Carquest Distribution Center
05.2014 - 03.2019
Senior Customer Service Representative
Convergys
08.2010 - 05.2012
Administrative Assistant
Affordable Mortgage South
06.2008 - 07.2010
Diploma -
AVEDA INSTITUTE
Licensed Real Estate Agent - Real Estate
Burk Baker School Of Real Estate
High School Diploma -
Hewitt - Trussville High
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