Jimmie Walters, Jr
Slidell
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
Work History
Operational Support Specialist
Krispy Krunchy Foods
Alexandria, LA
- Performed store audits to ensure business operations and practices are in compliance with brand standards
- Provided onsite training and certification to Operators and their employees
- Documented and communicated areas of concern; partnered with operators to development and execution of performance improvement action plans
- Coordinated roll-out of key promotions and new products
- Identified Key Performance Indicators, problem solved, and followed through on resolution
- Worked cross functionally with all departments
- Aligned with MDRs, ROL, and RSL on opening readiness activities
- Charged with responsibility of training new team members
- Monitored customer feedback and identified areas for service improvement to enhance satisfaction.
- Analyzed customer service trends to inform strategies for enhancing overall operational efficiency.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Identified
Manager
THE WENDY'S COMPANY
NEW ORLEANS, LA
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Seasoned manager with over 20 years experience in restaurant operations, training, and new store openings
- Implemented strategic initiatives to improve operational efficiency across multiple locations.
- Mentored management team, fostering professional growth and enhancing leadership capabilities.
- Developed training programs to ensure staff compliance with company standards and best practices.
- Collaborated with cross-functional teams to execute new product launches and promotional events effectively.
- Enhanced customer engagement through community outreach initiatives, strengthening brand loyalty and presence.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led a team consisting of over 30 direct reports
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelor of Science - Management And Marketing
LOUISIANA TECH UNIVERSITY
RUSTON, LASkills
- Problem-solving
- Time management
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Microsoft office proficiency
- Risk assessment
- Project management
- Vendor relationship management
Accomplishments
- 2024 Regional OSS of the Year
- 2009-2011 Recipient of the Dave Thomas Foundation for Adoption Award, New Orleans Market
Certification
- ServSafe Certified
Timeline
Operational Support Specialist
Krispy Krunchy Foods
Manager
THE WENDY'S COMPANY
Bachelor of Science - Management And Marketing
LOUISIANA TECH UNIVERSITY