Jimmy Wallace
Marrero
Summary
Results-driven Mechanical Project Team Leader III with over 20 years of experience managing complex HVAC/R projects. Expertise in project planning, budgeting, and team collaboration, ensuring compliance with mechanical codes and regulatory standards. Proven ability to deliver critical projects on time and within budget while developing comprehensive project documentation and maintaining clear communication with stakeholders.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Projects Team Leader III
Johnson Controls
Metairie
12.2022 - Current
- Streamlined processes to improve efficiency and reduce downtime in operations.
- Facilitated team meetings to enhance communication and resolve concerns.
- Implemented safety protocols to ensure a secure work environment for all staff.
- Mentored junior staff to develop skills and promote professional growth within the team.
- Delegated daily tasks to team members to optimize group productivity.
- Inspired team members to enhance customer satisfaction and loyalty, supporting retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Evaluated completed work for consistency, quality, and adherence to standards.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Service/Business Unit Manager
GH Mechanical
New Orleans
11.2020 - 11.2022
- Led operational strategy for mechanical projects across multiple business units.
- Developed and implemented strategies to drive business unit performance.
- Managed cross-functional teams to streamline workflows and foster collaboration.
- Oversaw daily operations of the business unit by setting expectations around productivity targets, deadlines.
- Reviewed processes to uncover cost-saving opportunities and enhance customer service.
- Developed budgets and forecasts to align with organizational financial goals.
- Coordinated supplier negotiations to secure advantageous contract terms.
- Negotiated contracts with vendors, suppliers, and other external stakeholders in order to secure advantageous terms and prices.
- Implemented training programs for staff to improve technical skills and safety standards.
- Analyzed business performance data and forecasted business results for upper management.
Operations Manager
Axis Teknologies
07.2018 - 08.2019
- Operations manager for 6 states region.
- Managed HVAC service team for telecommunications industry, ensuring quality and timely project execution.
- Handled client relations and led contract negotiations to secure favorable terms and maintain strong partnerships.
- Oversaw inventory management and organization of parts department, optimizing supply chain efficiency.
- Performed quality control assessments, technical support and billing duties.
Site Supervisor
STAR SERVICE, INC
Saint Rose
08.2017 - 07.2018
- Collaborated with technicians to enhance diagnostic and repair skills, fostering career growth and building a reliable team.
- Schedule technicians for service calls and preventive maintenance.
- Perform inspections on work performed.
- Maintain good working relationship with customers for all their HVAC/R needs.
Regional Service Manager
METRO TECH SERVICE CORP
Shaumburg
10.2014 - 08.2017
- Managed service operations across multiple regions to ensure customer satisfaction.
- Collaborated with cross-functional teams to streamline service processes and workflows.
- Conducted training sessions for technicians across various states.
- Developed training programs for new service technicians and staff members.
- Responsibilities Commercial HVAC service on national chain stores accounts.
Sales/ Design Consultant
Keefe's Air Conditioning and Heating
11.2013 - 10.2014
- Conducted residential and light commercial sales, focusing on system design for HVAC solutions.
- Managed install crews and coordinated subcontractor hiring to ensure project timelines were met.
- Ordered equipment and supplies to complete jobs within specified budgets, optimizing resource allocation.
- Conducting install follow-ups to verify compliance with manufacturing specifications and local code standards.
- Performing load calculations on areas to be serviced by HVAC equipment.
OWNER/OPERATOR
WALLACE HEATING
03.2010 - 11.2013
- Owned and operated residential and commercial service company specializing in sales, installation, and repair of HVAC, refrigeration, and electrical systems.
- Executed whole house wiring for new construction, installed complete HVAC systems for residential and commercial applications, and repaired refrigeration systems for restaurants and grocery stores.
- Performed repair of food service equipment to ensure operational efficiency.
SERVICE TECHNICIAN
DELTONE ELECTRIC & A
06.2007 - 03.2010
- Serviced and repaired HVAC and refrigeration systems for residential, commercial, offshore, and marine applications, ensuring optimal performance and reliability.
- Specialized in offshore refrigeration and 90-200 ton chilled water systems, providing targeted expertise to enhance system functionality.
- Installed electrical systems in residential and commercial properties.
- Resolved electrical issues quickly by troubleshooting wiring and components.
- Conducted routine maintenance on electrical equipment and fixtures.
OWNER/OPERATOR
WALLACE HEATING A/C & ELECTRICAL
Hattiesburg
02.2000 - 05.2007
- Owned and operated residential and commercial service company specializing in HVAC, refrigeration, and electrical system installation and repair.
- Executed whole house wiring for new construction, installed complete HVAC systems for residential and commercial applications, and repaired refrigeration systems for restaurants and grocery stores.
- Performed repairs on additional food service equipment to ensure operational efficiency.
INSTALLER/SERVICE TECHNICIAN
VINCE REFRIGERATION
Monticello
06.1995 - 02.2007
- Transitioned to residential service tech, focusing on refrigeration systems and enhancing technical expertise.
- Completed training in chilled water systems, deepening understanding of commercial refrigeration applications.
- Advanced from residential install helper to lead installer, gaining comprehensive knowledge and skills in installation processes.
Skills
- Operations Management
- Project management
- Service management
- Process improvement
- Performance monitoring
- Quality control
- Budget development
- Risk management
- Contract negotiation
- Business forecasting
- Work planning
- Daily activity oversight
- Team delegation
- Task delegation
- People management
- Employee evaluation
- Mentorship development
- Employee training
- Technical training
- Safety protocols
- HVAC
- Electrical
- Construction
- Forklift
- Microsoft Office
- Word
- Analytical thinking
- Complex Problem-solving
- Problem solving
- Performance improvement
- Goal setting
- Key performance indicators
- Workflow management
- Account management
- Client communication
- Client support
- Customer relationship management
- Relationship building
- Conflict resolution
- Effective communication
- Verbal communication
- Team motivation
- Leadership
- Mentoring
- Program development
- Attention to detail
- Deadline management
- Documentation management
- Service level agreements
- Overtime management
- Performance assessment
- Quality improvement
- Team delegation
- Strategic planning
- Performance monitoring
- Service level agreements
- Performance assessment
- Attention to detail
Certification
Driver's License
Timeline
Projects Team Leader III
Johnson Controls
12.2022 - Current
Service/Business Unit Manager
GH Mechanical
11.2020 - 11.2022
Operations Manager
Axis Teknologies
07.2018 - 08.2019
Site Supervisor
STAR SERVICE, INC
08.2017 - 07.2018
Regional Service Manager
METRO TECH SERVICE CORP
10.2014 - 08.2017
Sales/ Design Consultant
Keefe's Air Conditioning and Heating
11.2013 - 10.2014
OWNER/OPERATOR
WALLACE HEATING
03.2010 - 11.2013
SERVICE TECHNICIAN
DELTONE ELECTRIC & A
06.2007 - 03.2010
OWNER/OPERATOR
WALLACE HEATING A/C & ELECTRICAL
02.2000 - 05.2007
INSTALLER/SERVICE TECHNICIAN
VINCE REFRIGERATION
06.1995 - 02.2007