Joan Small
Athens,LA
Summary
Knowledgeable office manager with solid background in strategic planning and operational oversight. Proven ability to lead teams and execute initiatives that enhance organizational effectiveness. Demonstrated expertise in conflict resolution and resource management.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
9
9
years of professional experience
Work History
Officer Manager & AR/AP
Topp Gunn Auto Auction
Shreveport, LA
08.2025 - 03.2026
- Supervised vehicle auction processes
- Coordinated schedules for vehicle transportation, pre and post auction
- Trained new staff on auction procedures
- Implemented process improvements that streamlined auction operations, reducing turnaround time for vehicle deliveries
- Oversaw employee relations, resolving conflicts efficiently to maintain a positive work environment.
- Managed payroll processing for employees
- Managed payment and collection process to ensure timely payment
- Processed vehicle titles and registrations
- Coordinated title transfers between buyers and sellers
- Maintained accurate records of vehicle transactions
- Assisted customers with inquiries regarding title documentation and requirements
- Communicated with customers to resolve common title and payment issues
- Processing arbitration on sold vehicles
- Process invoices for vendors
- Reviewed and kept accurate records of floor plans for payment processing
Title Clerk & Front Office Staff
America's Auto Auction
Shreveport, LA
07.2021 - 05.2025
- Processed vehicle titles and registrations
- Coordinated title transfers between buyers and sellers
- Maintained accurate records of vehicle transactions
- Assisted customers with inquiries regarding title documentation and requirements
- Collect and record payments on sold vehicles
- Communicated with customers to resolve common title and payment issues
- Processing arbitration on sold vehicles
- Process invoices for vendors
- Reviewed and kept accurate records of floor plans for payment processing
State Farm Insurance Sales Associate (Temporary Position)
Lisa Dilts State Farm
Haughton, LA
05.2021 - 07.2021
- My Responsibilities Include: Cold Calling for Insurance Sales, Meeting Monthly and daily Sales Goal, Listening to Customers about Their Wants and Needs, Being Proactive to Complete Daily Task, Providing Good Customer Service, Checking back with Customers to Ensure They are Happy with the Service, and Microsoft Office.
Bank Teller
Citizens National Bank
Haughton, LA
08.2020 - 04.2021
- My Responsibilities Include: Customer Service, Counting and Handling Cash, Answering Phones, Daily and Monthly Reports, Organization, and Accuracy.
Title Clerk & Transportation Coordinator
ADESA Shreveport
Shreveport, LA
07.2017 - 08.2020
- My Responsibilities Include: Customer Service Representative, Counting and Receiving Cash Payments, Receiving titles, Answering Phones, Customer Service, AMS, Cars Arrive, Auto IMS, Microsoft Excel, Microsoft Word, Microsoft Outlook.
Education
CPhT - Pharmacy
Ayers Career College
Shreveport, LA01-2012
General Education - undefined
Haughton High School
Haughton, LA01-2011
Skills
- Proficiency in Excel, QuickBooks, and Google sheets
- Work coordination
- Customer service and satisfaction
- Title processing
- Document verification
- Payroll expertise
- Credit and collections
- Accounts payable
- Invoice processing
- Payment posting
- Auction coordination
Timeline
Officer Manager & AR/AP
Topp Gunn Auto Auction
08.2025 - 03.2026
Title Clerk & Front Office Staff
America's Auto Auction
07.2021 - 05.2025
State Farm Insurance Sales Associate (Temporary Position)
Lisa Dilts State Farm
05.2021 - 07.2021
Bank Teller
Citizens National Bank
08.2020 - 04.2021
Title Clerk & Transportation Coordinator
ADESA Shreveport
07.2017 - 08.2020
General Education - undefined
Haughton High School
CPhT - Pharmacy
Ayers Career College