Joanie Kittrell
Baton Rouge,LA
Summary
Seasoned Auto Damage Estimator with 30 years of hands-on experience in collision repair, estimating, and insurance negotiations. Proven expertise with Direct Repair Programs (DRPs), virtual estimating, and CCC One. Adept at building strong professional relationships with repair facilities and major insurance carriers including State Farm, USAA, Liberty Mutual, and Allstate. Highly skilled in written and verbal communication, conflict resolution, and accurate estimate writing under tight deadlines. Now seeking to bring this experience to a remote-based role with Snapsheet to help transform the claims process with efficiency and accuracy.
Overview
30
30
years of professional experience
Work History
Senior Service Advisor
Cavins Auto Repair / Caliber Collision
08.1995 - Current
- Wrote on average 8-10 accurate and detailed estimates for collision repairs using CCC One, aligning with insurance carrier guidelines.
- Managed direct repair programs (DRP) and ensured compliance with partner insurers including USAA, State Farm, Allstate, Liberty Mutual, GEICO, and more.
- Communicated effectively with repair technicians, customers, and insurance adjusters to ensure claim accuracy and customer satisfaction.
- Developed efficient workflows for photo-based and virtual estimates to minimize downtime and expedite approvals.
- Trained and mentored junior estimators on estimating procedures, system usage, and insurance requirements.
- Maintained accurate documentation for all estimate revisions, supplements, and repair authorizations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Proactively learned and mastered management system of CCC-One independently, with minimal managerial assistance, demonstrating strong problem-solving and self-motivation skills.
Education
North Garland High School
Garland, TXSkills
- Auto Damage Estimating
- Estimating Platforms
- Virtual Estimating
- Direct Program Repair (DRP) Management
- Insurance Carrier Relations
- Supplement Writing
- Customer Service
- Problem Solving
Timeline
Senior Service Advisor
Cavins Auto Repair / Caliber Collision
08.1995 - Current
North Garland High School
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