JoAnna Marvel
Baton Rouge
Summary
Dynamic professional with extensive experience in transportation and security roles, including at Strom Engineering Corporation. Proven ability in conflict resolution and customer service, enhancing client satisfaction through safe driving practices and effective communication. Recognized for streamlining operations and improving safety protocols, ensuring a secure environment for all stakeholders.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Van Driver
Strom Engineering Corporation
- Learned safe operation of driving vehicles and adherence to traffic regulations.
- Assisted in droppin and pickingup clients to ensure timely scheduling.
- Maintained cleanliness and organization of vehicle for optimal performance.
- Followed designated routes and schedules to enhance efficiency in deliveries.
- Conducted routine inspections on vehicle to identify maintenance needs promptly.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Managed scheduling passenger pickup and enabling on-time pickup.
- Handled emergency situations professionally, taking appropriate actions to ensure passenger safety and wellbeing.
- Streamlined pick-up processes by confirming passenger details prior to departure, reducing wait times and confusion at stops.
- Communicated with other shuttle drivers to negotiate and build schedules.
- Ensured compliance with all regulatory requirements pertaining to vehicle operation including licensing, registration, insurance documentation checks.
- Transported customers to and from airports, hotels, shopping centers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Construction Flagger
MMR Group
01.2025 - 03.2025
- Directed traffic flow to ensure safety for workers and pedestrians near construction sites.
- Monitored work zones for hazards, promptly reporting issues to site supervisors.
- Communicated effectively with team members to coordinate safe operations during high-traffic periods.
- Set up and removed traffic control devices, adhering to local regulations and guidelines.
- Conducted regular inspections of signage and equipment for compliance with safety standards.
- Responded quickly to changing conditions, adapting procedures to maintain safety and efficiency.
Lead Security Officer
MMR Group
01.2024 - 12.2024
- Monitored facility security systems to ensure safety and compliance with protocols.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded promptly to security incidents, coordinating with local law enforcement as needed.
- Trained junior security staff on emergency response procedures and company policies.
- Reviewed access control logs for irregularities, enhancing overall security measures.
- Implemented conflict resolution strategies during disturbances, promoting a safe environment.
- Collaborated with management to develop improved security protocols and training programs.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
- Improved communication within the team by establishing regular meetings and fostering open dialogue.
- Increased employee retention rates by implementing a comprehensive training program and offering opportunities for professional growth.
- Coordinated emergency response drills involving multiple departments; ensured all staff had a clear understanding of roles during crisis situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Driver
Strom Engineering Corporation
04.2021 - 02.2023
- Operated vehicles safely in compliance with all traffic regulations and company policies.
- Conducted routine vehicle inspections to ensure operational readiness and safety standards.
- Managed loading and unloading of goods, ensuring secure transport and minimizing damage.
- Communicated effectively with dispatch to coordinate timely deliveries and optimize routes.
- Maintained accurate delivery logs and documentation for accountability and record-keeping.
- Adapted quickly to changing schedules and prioritized tasks for efficiency in delivery operations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
CNA
Krucial Staffing
01.2019 - 03.2022
- Provided compassionate patient care, assisting with daily activities and personal hygiene.
- Monitored vital signs, documenting changes to ensure timely interventions.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Assisted in mobility support, using proper techniques to enhance patient safety.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
- Supported nursing staff by preparing medical equipment and supplies for procedures.
- Adapted quickly to changing patient needs, providing efficient care in fast-paced environments.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Security Guard
Dixion Correction Inst
09.2018 - 12.2018
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms, incidents, and emergencies as needed.
- Assisted in enforcing rules and regulations for facility access control.
- Prepared detailed incident reports documenting findings and actions taken.
- Utilized surveillance equipment to observe activities and prevent unauthorized access.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Security Guard
Louisiana State Penitentiary
08.2016 - 09.2018
- Improved team response times with thorough training on emergency procedures.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Increased staff compliance with security protocols through effective communication and enforcement.
- Enhanced security perimeter integrity by conducting regular patrols of property.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
Education
Natchez High
Natchez, MSSkills
- Conflict resolution techniques
- Customer service
- Strong communication skills
- Safe driving practices
Accomplishments
I have phlebotomy medical training
CPR
Osha 30
Twic card
Certification
Osha 30
Car
Twic card
Phlebotomy license
Timeline
Construction Flagger
MMR Group
01.2025 - 03.2025
Lead Security Officer
MMR Group
01.2024 - 12.2024
Driver
Strom Engineering Corporation
04.2021 - 02.2023
CNA
Krucial Staffing
01.2019 - 03.2022
Security Guard
Dixion Correction Inst
09.2018 - 12.2018
Security Guard
Louisiana State Penitentiary
08.2016 - 09.2018
Van Driver
Strom Engineering Corporation
Natchez High
Similar Profiles
Nicole LeeNicole Lee
Contract Worker at Strom Engineering CorporationContract Worker at Strom Engineering Corporation
JABARI GRAYJABARI GRAY
Packer Operator at Strom Engineering CorporationPacker Operator at Strom Engineering Corporation
Alex WilsonAlex Wilson
Chemical Operator at Strom Engineering CorporationChemical Operator at Strom Engineering Corporation
Theresa BowieTheresa Bowie
Parts Sales Manager at AutoZoneParts Sales Manager at AutoZone
Javin LeeJavin Lee
Mail Carrier at Family BusinessMail Carrier at Family Business