- Road Trips
- Train Travel
- Volunteer Travel
JOANNE SMITH
Harvey
Summary
Results-driven Branch Manager with expertise in branch operations and customer service. Proven track record of increasing profitability and enhancing customer satisfaction through strategic initiatives and effective leadership.
Overview
16
16
years of professional experience
Work History
Branch Manager
Woodforest Bank
Harvey, LA
12.2009 - 12.2025
- Directed branch operations and complied with banking regulations and company policies.
- Developed strategic initiatives to enhance customer satisfaction and retention.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Banking Specialist
Woodforest Bank
Harvey, LA
12.2009 - 05.2019
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Assisted in training new staff on banking policies and procedures, fostering a knowledgeable team environment.
- Implemented process improvements to streamline operations, reducing transaction times and increasing efficiency.
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Successfully closed an average of [Number] loans per month.
Affiliations
- Harvest foodbank volunteer, Elmwood La,
Interests
Timeline
Branch Manager
Woodforest Bank
12.2009 - 12.2025
Banking Specialist
Woodforest Bank
12.2009 - 05.2019
HIGHLIGHTED EMPLOYEE FOR HAVING BEST CUSTOMER SERVICE SKILLS
Certificate given for going the extra mile for excellent customer service.. Such as, but not limited to, assisting elderly customers with balancing their registers and ensure they understand their accounts to the fullest,