Joclynn Miles
West Monroe
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Healthcare Representative
Humana
09.2022 - 05.2025
- Reviewed insurance claims to ensure accuracy prior to submission.
- Participated in quality assurance activities to monitor compliance with regulations.
- Scheduled patients for ancillary services to meet individual needs.
- Maintained customer accounts and information in electronic reporting system.
- Verified patient demographics and insurance information in electronic system.
- Communicated with insurance offices to verify service eligibility for authorization requests.
Customer Service Specialist
Centrylink
10.2020 - 07.2022
- Responded to customer inquiries about product details and service offerings.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Healthcare Customer Service Representative
Aetna
06.2018 - 09.2020
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
Education
High School Diploma -
Carroll High School
Monroe, LA05.2018
Skills
- Customer Retention
- Report Generation
- Account Management
- Customer Order Management
- Telephone Etiquette
- Conflict Mediation
- Regulatory Compliance
- Problem Resolution
Education and Training
other
Timeline
Healthcare Representative
Humana
09.2022 - 05.2025
Customer Service Specialist
Centrylink
10.2020 - 07.2022
Healthcare Customer Service Representative
Aetna
06.2018 - 09.2020
High School Diploma -
Carroll High School
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