JODI Citrano
New Iberia
Summary
Dedicated Service Advisor with a strong work ethic and proven ability to enhance customer satisfaction through effective service scheduling and complaint resolution.
Overview
25
25
years of professional experience
Work History
Service Advisor
Mendoza Ford
Maurice,la
03.2024 - 04.2026
- Assisted customers in diagnosing vehicle issues and recommending appropriate services
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction
- Explained repair processes and service options to customers clearly and effectively
- Collaborated with technicians to ensure timely completion of service orders
Title Clerk
Schoeffler Cadillac
Lafayette,la
03.2006 - 06.2013
- Processed and distributed vehicle titles efficiently, ensuring compliance with state regulations.
- Maintained accurate records of vehicle transactions in dealership management software.
- Collaborated with sales and finance departments to streamline title transfer processes.
- Assisted customers with title inquiries, enhancing customer satisfaction and trust.
Service Advisor
Courtesy Automotive
Lafayette,la
02.2004 - 11.2006
- Managed customer inquiries and resolved concerns to enhance service experience
- Maintained accurate records of services performed and parts used for inventory control
- Trained new staff on service procedures and customer interaction techniques
- Improved workflow efficiency by implementing streamlined communication between departments
Receptionist
MUSSON PATOUT
NEW IBERIA,LA
01.2001 - 08.2004
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow and response times.
- Maintained organized filing systems for client records, improving document retrieval efficiency.
- Trained new staff on customer service protocols and office procedures, fostering team development.
Education
High School Diploma -
FRESHMAN HIGH
NEW IBERIA,LASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Handling customer complaints
- Service recommendations
- Service estimates
- Service scheduling
- Data entry
- Warranty claims process management
Timeline
Service Advisor
Mendoza Ford
03.2024 - 04.2026
Title Clerk
Schoeffler Cadillac
03.2006 - 06.2013
Service Advisor
Courtesy Automotive
02.2004 - 11.2006
Receptionist
MUSSON PATOUT
01.2001 - 08.2004
High School Diploma -
FRESHMAN HIGH