Open To Work
Jodie Shelvin
Breaux Bridge
Summary
Results-driven Transportation Manager with expertise in logistics and supply chain management. Manages multi-million dollar operations while optimizing team performance and ensuring regulatory compliance. Focus on operational efficiency and customer satisfaction drives success in fast-paced environments. Committed to continuous improvement and innovative problem-solving.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Delivery Driver
Amazon
Abbeville
02.2024 - 02.2026
- Delivered packages efficiently to residential and commercial destinations, ensuring customer satisfaction.
- Transported and delivered items safely, preventing damage or loss.
- Coordinated timely deliveries through effective communication with dispatch to meet service expectations.
- Adhered to speed limits and traffic regulations while delivering goods.
Patient Access Representative
Ochsner Lafayette General
Lafayette
10.2024 - 04.2025
- Schedule appointments, initiate the check-in process, and complete admission procedures.
- Accurately gather and input patient/guarantor demographic and financial information.
- Explain insurance benefits, collect co-pays and deductibles, and conduct financial analysis to facilitate smooth transactions.
- Greet patients and guests, answer questions, and ensure clear communication to enhance patient experience.
- Deliver excellent customer service to patients, guests, and family members, fostering a welcoming environment.
- Handled challenging situations calmly and professionally to ensure positive outcomes.
- Collaborated with various departments to improve workflow efficiency.
- Understood healthcare insurance and billing regulations to ensure compliance.
Transportation Operations Manager
Secure Patient Delivery, LLC
Lafayette
01.2020 - 03.2024
- Supervised daily operations of multi-million dollar transportation operation.
- Managed daily operations of SPD organization, implementing strategies that contributed to profit and expansion goals.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in non-emergency transportation field.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Enhanced team member productivity through performance monitoring and motivational strategies.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Monitored over 100 employees' activities and developed plans to address operational issues.
- Trained new employees on proper protocols and customer service standards.
- Managed patient flow and proposed resolutions to delays and challenges.
Transportation Dispatcher
Secure Patient Delivery, LLC
Lafayette
10.2012 - 01.2020
- Scheduled and dispatched workers, crews, equipment, and vehicles to specified locations based on customer requests.
- Managed incoming calls and emails from customers to address delivery issues and enhance customer satisfaction.
- Responded to over 100 plus daily caller requests with information about assistance and timeframes.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Developed daily work and run schedules to optimize workflow.
- Coordinated assignment and distribution of new field equipment and supplies in support of well-provisioned team operations.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Utilized active listening and effective communication to resolve personnel issues and improve team cohesion.
Telephone Operator
All Pro Answering Service
Lafayette
09.2011 - 10.2012
- Answered incoming calls, greeted callers, provided information, transferred calls, or took messages.
- Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Record messages, suggesting rewording for clarity or conciseness.
- Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Established work priorities and ensured smooth transition of tasks across teams.
- Liaised between quality control, customer relations, and other teams to align work with specifications.
- Monitored performance and recommended strategies that enhanced output and quality.
Billing Customer Service Representative
Transcom USA
Lafayette
04.2009 - 12.2011
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Addressed customer concerns with empathy, resolving issues swiftly to ensure a positive service experience.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Recommended products to customers, clearly explaining features and benefits to enhance purchasing decisions.
- Facilitated discussions to customize product recommendations based on customer needs, improving satisfaction and loyalty.
- Managed timely and effective replacement of damaged or missing products.
- Provided prompt service to prioritize customer needs.
- Optimized customer support by establishing a collaborative service environment.
- Compute customer's installation or production costs and estimate savings from new services, products, or equipment.
Education
Criminal Justice -
South Louisiana Community College
Lafayette03-2026
High School Diploma -
St. Amant Academy
St. Amant05-2000
Skills
- Logistics management
- Route navigation
- Safety compliance
- Vehicle maintenance
- Customer service
- Data entry accuracy
- Time management
- Problem solving
- Teamwork professionalism
- Attention to detail
- Communication skills
- Epic systems proficiency
- Multi-line phone operation
Certification
Business Communications: The Guide to Workplace Success - EDUTA 2024
Websites
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$35000/yr - $92000/yrTimeline
Patient Access Representative
Ochsner Lafayette General
10.2024 - 04.2025
Delivery Driver
Amazon
02.2024 - 02.2026
Transportation Operations Manager
Secure Patient Delivery, LLC
01.2020 - 03.2024
Transportation Dispatcher
Secure Patient Delivery, LLC
10.2012 - 01.2020
Telephone Operator
All Pro Answering Service
09.2011 - 10.2012
Billing Customer Service Representative
Transcom USA
04.2009 - 12.2011
Criminal Justice -
South Louisiana Community College
High School Diploma -
St. Amant Academy