JODY GUILLORY
Lake Charles,LA.
Summary
Dynamic former Shop Owner at GUILLORY AUTO SALES & TIRES, adept in business operations and marketing, with a knack for fostering robust networking and partnerships. Successfully built a loyal customer base through exceptional service and strategic pricing, while expertly managing inventory to reduce costs. Proven track record in resolving customer complaints, enhancing satisfaction levels.
Overview
15
15
years of professional experience
Work History
Shop Owner
GUILLORY AUTO SALES & TIRES
12.2019 - 12.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
Operations Supervisor
CCJV
01.2010 - 11.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Achieved significant cost savings with thorough vendor contract negotiations.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
Education
High School Diploma -
LAGRANGE H.S.
Lake Charles, LA05-1994
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Marketing experience
Timeline
Shop Owner
GUILLORY AUTO SALES & TIRES
12.2019 - 12.2024
Operations Supervisor
CCJV
01.2010 - 11.2019
High School Diploma -
LAGRANGE H.S.
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