Jody Marceaux

Regional Director of Hotel Operations at GAP MANAGEMENT LLC with extensive experience in P&L management and team leadership. Demonstrated ability to drive revenue growth through strategic initiatives and process enhancements. Skilled in improving customer service standards and increasing staff retention rates. Proven expertise in building relationships that enhance operational performance and guest satisfaction.

• Hilton Certificate of recognition General manager
• OnQ Certification
• Intercontinental Hotel Group Opera certification
• Marriot Executive Excellence

• GAP MANAGEMENT LLC, Lafayette, LA, 01/01/20, 12/31/25, Regional Director of Hotel Operations, Oversee daily operations and strategic planning initiatives for 10 full-service and select hotels in portfolio to achieve forecasted revenue goals and guest satisfaction targets., Direct short and long-term performance to boost hotel scores., Identify opportunities for improvement and present corrective actions for optimization., Create marketing strategies that align with brand standards and drive growth., Recruited, trained, and mentored hotel operations and sales staff to assure top-notch performance., Focused on customer service and associate pride, increasing customer satisfaction., Ensured brand QA compliance and performance, enhancing guest loyalty and brand integrity in competitive market.
• RESIDENCE INN & SUITES, Lafayette, LA, 01/01/17, 12/31/20, General Manager, Managed operations, 30-member team, and budget for 108-room hotel., Hired, mentored, and facilitated training to ensure quality customer service., Coordinated schedules to provide proper coverage during peak times; oversaw building and equipment maintenance., Oversaw P&L and accounts receivable and accounts payable (AR/AP), and managed inventory to control expenses., Recruited for role based on success in previous roles., Maintained 82% average occupancy rate with average daily rate of $109., Forged strong relationships with guests, employees, and internal stakeholders, leading to world-class customer experience., Proactively monitored staff overtime, successfully minimizing costs.
• HAMPTON INN & SUITES (ANJANI HOTELS LLC), Lafayette, LA, 01/01/12, 12/31/17, General Manager, Directed daily business activities of 95-room hotel and provided effective leadership to 25 to 35-member team to ensure long-term success., Managed AR/AP, monthly budget, and overall P&L, assuring accuracy to achieve profitability., Developed and implemented operational practices, strategies, and cost savings measures to increase revenue., Hired and retained top talent capable of delivering quality customer service., Enhanced employee performance via staff training and mentoring, achieving 80% customer satisfaction score., Managed property improvement plan (PIP) project, including daily construction operations and ordering fixtures and equipment (FF&E), aligning hotel with brand standards within four months of completion., Maintained $99 average daily rate., Controlled costs and minimized waste via strict inventory management, breakfast consumption, staff overtime, and repairs.