Joel Kinard
New Orleans
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Shift Manager
Shake Shack
11.2021 - 10.2025
- Trained and mentored new staff on customer service protocols and operational procedures.
- Supervised daily restaurant operations, ensuring adherence to health and safety standards.
- Enhanced customer experience through effective conflict resolution and feedback integration.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Manager
West Harrison Deli
06.2016 - 11.2021
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels, optimizing stock turnover and reducing waste effectively.
- Analyzed sales data to identify trends, guiding promotional strategies and product selections.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT01-2028
Skills
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Problem-solving
- Critical thinking
- Willingness to learn
- Effective communication
- Superior work ethic
- Basic mathematics
Timeline
Shift Manager
Shake Shack
11.2021 - 10.2025
Manager
West Harrison Deli
06.2016 - 11.2021
Bachelor of Science - Software Engineering
Western Governors University