Joel Smith
Natchitoches
Summary
Experienced leader in livestock management and customer relations, skilled in strategic planning and market analysis. Optimized operations and improved client satisfaction by addressing concerns promptly and effectively.
Overview
19
19
years of professional experience
Work History
Representative
Superior Livestock
Hudson Oaks, Texas
01.2015 - Current
- Facilitated communication between clients and livestock producers to ensure satisfaction.
- Managed scheduling of livestock auctions, optimizing participation and resource allocation.
- Trained new representatives on operational processes and customer engagement strategies.
- Analyzed market trends to provide clients with informed recommendations on livestock pricing.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Solicitor
Red River Livestock
Coushatta, LA
01.2011 - Current
- Provided legal counsel on livestock transactions and contracts, ensuring compliance with industry regulations.
- Drafted and reviewed legal documents, enhancing clarity and reducing disputes in agreements.
- Led negotiations for complex contracts, fostering beneficial relationships between stakeholders.
- Advised clients on regulatory changes impacting livestock operations, promoting informed decision-making.
Owner/Operator
Joel Smith
Natchitoches, LA
05.2010 - Current
- Directed daily operations, ensuring efficient workflow and service delivery.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Mentored staff, fostering a culture of continuous improvement and skill development.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Cultivated strong customer relationships, enhancing client satisfaction and loyalty.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Managed day-to-day business operations.
Co-Owner
J and L Cattle Co
Natchitoches, LA
01.2008 - Current
- Directed daily operations to ensure optimal herd management and resource allocation.
- Implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Cultivated relationships with suppliers and customers to improve service delivery and satisfaction.
- Oversaw financial management including budgeting, forecasting, and cost control measures.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Owner/Operator
J and J Trucking
Natchitoches, LA
01.2015 - 01.2025
- Analyzed market trends to identify growth opportunities and drive business expansion.
- Enhanced operational efficiency through process improvements and technology integration.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Bachelor of Science -
Bachelor of Science - Business
Northwestern State University of Louisiana
Natchitoches, LA05-2013
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- All aspects of owning and operating cattle ranches
Timeline
Representative
Superior Livestock
01.2015 - Current
Owner/Operator
J and J Trucking
01.2015 - 01.2025
Solicitor
Red River Livestock
01.2011 - Current
Owner/Operator
Joel Smith
05.2010 - Current
Co-Owner
J and L Cattle Co
01.2008 - Current
Bachelor of Science -
Bachelor of Science - Business
Northwestern State University of Louisiana