Johana Ponce

I am currently a Nail Technician, I took a course and i have been doing nails for two months now and will soon go to beauty school. Some of my strong suits as a Nail Tech are

• Established strong client relationships through exceptional customer service and communication skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Kept tidy and organized area to comply with cleanliness standards.
• Remained current on emerging nail trends, techniques, and tools through ongoing professional development.

I’ve worked with Grimaldo’s Electric since 2023, my position was being their secretary. I handle all calls, paperwork, and accounting needs. Throughout the time i’ve been learning new skills and I’ve become very skilled at

• Monitored and responded to customer inquiries, improving client satisfaction through timely support.
• Scheduled appointments and conducted follow-up calls to clients.
• Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
• Streamlined invoice processing, improving accuracy and efficiency of financial operations.