John Greenlee
Mandeville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
42
42
years of professional experience
Work History
Patient Access Representative
St Tammany Parish Hospital
Mandeville
08.2021 - Current
- Facilitate patient registration and verification processes for efficient service delivery.
- Manage insurance verification and authorization for various healthcare services.
- Assist patients with scheduling appointments and navigating hospital services.
- Handle patient inquiries and provided information on hospital policies and procedures.
- Coordinate with clinical staff to ensure accurate patient data collection and entry.
- Maintain compliance with HIPAA regulations during patient interactions and documentation.
- Supported billing processes by ensuring all necessary patient information was collected accurately.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
Assistant Box Office Manager
LA Superdome
New Orleans
06.1995 - 03.2020
- Managed daily box office operations and staff scheduling.
- Assisted customers with ticket purchases and inquiries.
- Processed cash and credit transactions efficiently.
- Implemented box office policies to enhance customer service.
- Coordinated ticket sales for special events and promotions.
- Trained new staff on ticketing systems and procedures.
- Resolved customer complaints promptly to maintain satisfaction.
- Collaborated with marketing to promote upcoming shows and events.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Analyzed customer feedback surveys to identify areas of improvement within the department.
- Generated production and program inventory to create season subscription packages with promotional discounts.
- Resolved service issues involving counterfeit tickets, refunds and reprints.
- Processed refunds according to company policies while maintaining excellent customer relations.
- Managed inventory levels of tickets printed for each show or event held at the venue.
- Customized seating and pricing configurations within computer ticket system for events in coordination with promoter.
- Performed cash handling duties in accordance with established guidelines and procedures.
- Responded to patron questions, concerns and complaints to manage difficult or emotional patron situations.
Head Teller
First NBC/ Bank One
Mandeville
06.1983 - 12.2001
- Managed daily operations of the teller line and ensured smooth workflow.
- Trained new tellers on procedures and customer service standards.
- Assisted customers with account inquiries and transaction processing.
- Maintained accurate cash drawer balances and reported discrepancies.
- Implemented security measures for cash handling and bank operations.
- Coordinated with management to resolve customer issues swiftly.
- Facilitated communication between tellers and other departments for efficiency.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
High School Diploma -
University of New Orleans
New Orleans, LASkills
- Registration and scheduling
- Patient confidentiality and data security
- Reliability and dedication
- Statistical data management
- Verbal and written communication
- Admitting coordination
- System updating
- Data entry
- Health insurance knowledge
- Electronic health records
- Work quality evaluation
- Policy understanding
- Appointment reminders
- Process improvement
- Resource allocation
- Customer relationship management
- Cash handling
- Staff coordination
- Service excellence
- Intake assessment
- Customer follow-up
References
References available upon request.
Timeline
Patient Access Representative
St Tammany Parish Hospital
08.2021 - Current
Assistant Box Office Manager
LA Superdome
06.1995 - 03.2020
Head Teller
First NBC/ Bank One
06.1983 - 12.2001
High School Diploma -
University of New Orleans