John Ramsaur

Dakota Hardwoods sell specialty lumber and plywood, not run of the mill building materials like 2x4s and CDX plywood. They sell nice sheets and straight lined boards of poplar, beech, maple etc. Half my time was in the warehouses, half my time was on the road delivering.

Warehouse hand: Pulling orders made up of Plywood, straight line lumber, rough cut lumber, and cabinet hardware, and sometimes vinyl countertopping.

Driver: I drove flatbed trucks loaded with orders to Louisiana, Mississippi, East texas, and Arkansas. On rainy days I would have to manage a very large and cumbersome tarp. Time management was important but so was customer service. A lot of times I would have to deal with customers wrong orders and due to my experience in the warehouse I could pinpoint exactly what the issue was and get it smoothed over with the customer. I would go above and beyond in this position by even unloading the orders myself by hand or by machine if the customer wasn't there when I arrived.

Hardware: For lengthy stint I was over the hardware warehouse. I pulled every hardware order, and stocked every shipment of product we got from the supply trucks.

For a period of about a month I brought my own computer to work and mapped out an entire plan to reorganize the warehouse with an excel spreadsheet while also fulfilling my tasks as an order puller. I submitted the project to the head of our branch and I was approved for it. I was able to get our entire hardware warehouse inventory organized in a manner very similar to my previous retail experience with a letter and numbering system to mark the location of each shelf. During this time I also discovered a large inventory issue that was effecting the warehouse, the sales staff, and the bottom line of the branch.

Truck loader: For another lengthy stint during my tenure at this job I got a promotion to load all of our trucks. I came in a few hours later than the rest of the crew but left late so that I could load each order on each truck. This required me to be in constant contact and synchronicity with every area of the branch, sales, drivers, warehouse, and management. We had two 18 wheelers, three flatbeds, and one curtain side. I would load a combination of these trucks every single night, even sometimes coming in on the weekend to add to loads.

I worked with contractors to get their job site supply needs met. We would sit down and get a list of materials, I would plug it into the sales system, add or remove based on factors of pricing and availability. Next I would submit the order to the order puller or just pull the order myself. A significant portion of the job was pushing Lowe's™ line of credit charge accounts.

Re stocked the entire lumber aisle overnight and flat stacked the rows out to look presentable for the morning customers

Day shift would leave the trucks for me to unload so they could focus on customers

Customer service

Pulling orders

Overnight stocking

Pulling orders

Customer service

Delivering