Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Samuels

Shreveport

Summary

Skilled Network Field Engineer with background in network design, configuration and troubleshooting. Strong understanding of various networking systems including LAN, WAN and wireless networks. Demonstrated ability to quickly diagnose and resolve complex issues while maintaining high-levels of customer satisfaction. Success attributed to analytical skills, technical knowledge, team collaboration and commitment to ongoing professional development.

Overview

3
3
years of professional experience

Work History

Network Field Engineer

Interconnect Inc.
Shreveport
10.2024 - 04.2025
  • Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
  • Configured, maintained and monitored network equipment such as routers, switches and firewalls.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Troubleshot complex network issues, reducing downtime and improving user satisfaction.
  • Deployed wireless access points for secure remote connectivity.
  • Maintained inventory records of all networking equipment deployed at client sites.
  • Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
  • Met with departmental managers to discuss project status and determine action plans.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Implemented, tested, validated and maintained networking services according to solution designs.

Equipment Technician II

Sam's Town Hotel and Casino
Shreveport
04.2023 - 10.2023
  • Operated specialized testing devices to detect any irregularities or malfunctions in the system.
  • Conducted regular inspections to identify potential problems before they occur.
  • Inspected and tested malfunctioning equipment to diagnose faults and malfunctions.
  • Repaired damaged wiring harnesses and connectors associated with electronic systems.
  • Performed troubleshooting duties to determine cause of equipment failures.
  • Maintained records of equipment repairs and monitored the performance of all machines.
  • Used hand tools, power tools and diagnostic equipment to troubleshoot problems with mechanical components.
  • Ordered replacement parts as needed from suppliers in order to complete repairs quickly.
  • Replaced defective parts as required using appropriate tools such as screwdrivers, wrenches.
  • Inspected equipment and made repairs and replacements.
  • Completed routine maintenance and repair.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Cable Installation Technician

Annistar\SWC
Plain Dealing
01.2022 - 06.2022
  • Communicated with customers to access work areas and explain work.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Pulled lines to proper tension for safety and durability of installation work.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Organized work areas after completion of each job ensuring a clean environment.
  • Ensured compliance with local, state, and federal regulations and safety standards.
  • Resolved issues related to faulty connections or poor signal strength.
  • Interpreted and followed complex blueprints and system diagrams during installations.
  • Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
  • Tested newly installed cables using specialized testing devices like tone generators or multimeters.
  • Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
  • Demonstrated professionalism and excellent customer service throughout all customer interactions.
  • Managed inventory of tools, equipment, and supplies to ensure readiness for each job.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Certificate of Technical Studies - Computer Network Technology

Southern University At Shreveport
Shreveport, LA
08-2022

Skills

  • Network troubleshooting
  • Hardware configuration
  • VoIP setup
  • Wireless deployment
  • Performance optimization
  • Equipment maintenance
  • Customer service

References

References available upon request.

Timeline

Network Field Engineer

Interconnect Inc.
10.2024 - 04.2025

Equipment Technician II

Sam's Town Hotel and Casino
04.2023 - 10.2023

Cable Installation Technician

Annistar\SWC
01.2022 - 06.2022

Certificate of Technical Studies - Computer Network Technology

Southern University At Shreveport

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John Samuels