Johnae Edwards
Shreveport
Summary
Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service.
Overview
4
4
years of professional experience
Work History
Medical Biller
Insight Billing
07.2023 - 06.2024
- Investigating and appealing denied claims to ensure proper reimbursement.
- Generating and submitting claims to insurance companies, government agencies, and other payers.
- Verifying patient eligibility and coverage with insurance companies.
- Tracking the status of submitted claims and following up on any issues or denials.
- Collaborating with other healthcare professionals, including physicians and coders, to ensure accurate billing.
- Analyzing billing data to identify trends and areas for improvement.
Insurance Representative
Teleperformance/UHC
11.2020 - 11.2022
- Exceeding at speaking with 30-40 patients to find providers, find alternative medications, and speak with healthcare providers for patient appointments.
- Answering customer inquiries, responding to emails and chats, resolving issues efficiently, and escalating complex problems as needed.
- Collaborating effectively with team members, supervisors, and other departments to achieve sales goals and support company initiatives.
- Adhering to insurance regulations, policies, and procedures, and handling confidential information with care and professionalism.
Education
Associate Degree - Medical Assistant
Remington College
Shreveport, La07.2025
Highschool Diploma -
Southwood HighSchool
Shreveport, La07.2020
Skills
- Strong Communication
- Time management
- Problem Solving
- Organizational skills
- Emotional skills
- Book keeping
- Software proficiency
- Data entry skills
- Insurance knowledge
- Medical Biller
Websites
Timeline
Medical Biller
Insight Billing
07.2023 - 06.2024
Insurance Representative
Teleperformance/UHC
11.2020 - 11.2022
Associate Degree - Medical Assistant
Remington College
Highschool Diploma -
Southwood HighSchool