Johnette Plauche
Baton Rouge
Summary
Dynamic and passionate healthcare leader with over 23 years of experience quantifying the voice of the customer and advocating for customer centric strategies. A strategic thinker with the ability to be both hands on and visionary. Excels in an agile environment with a collaborative nature bridging gaps between business areas and technical teams. Creative yet highly analytical with a track record of driving impactful decisions through business partnerships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Customer Insights & Engineering
Louisiana Blue
07.2020 - Current
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Assisted in recruiting, hiring and training of team members.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Assisted in recruiting, hiring and training of team members.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Assisted in recruiting, hiring and training of team members.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Director, Marketing Insights & Strategy
Louisiana Blue
01.2013 - 07.2020
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Manager, Market Research & Development
Louisiana Blue
01.2005 - 01.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Sr. Market Research Analyst
Louisiana Blue
08.2001 - 01.2005
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Education
Bachelor of Arts - Marketing
Louisiana State University
Baton Rouge, LA08-1999
Skills
- Strategic Leader
- Cross functional collaboration
- Project management
- Strategy Development
- Data & Analytics
- Clinical Engagement
- Creativity and innovation
Certification
- Certified Mastering Customer Experience, Forester, 2021
- Product Strategy & Management, Kellogg's School of Management, 2021
- Human Centered Design, 2021
- Certified Healthcare Consultant, Blue Cross Blue Shield Association, 2014
Timeline
Director, Customer Insights & Engineering
Louisiana Blue
07.2020 - Current
Director, Marketing Insights & Strategy
Louisiana Blue
01.2013 - 07.2020
Manager, Market Research & Development
Louisiana Blue
01.2005 - 01.2013
Sr. Market Research Analyst
Louisiana Blue
08.2001 - 01.2005
- Certified Mastering Customer Experience, Forester, 2021
- Product Strategy & Management, Kellogg's School of Management, 2021
- Human Centered Design, 2021
- Certified Healthcare Consultant, Blue Cross Blue Shield Association, 2014
Bachelor of Arts - Marketing
Louisiana State University
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