Johnique Phillips

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Scanned documents and saved in database to keep records of essential organizational information.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Followed established procedures to enter and process data correctly.
• Verified accuracy of data entered into system to produce error-free reports.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Directly interacted with customers to deliver mail, packages, and ordered goods.

Inspected merchandise for quality and arranged proper display location on floor.

• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Maintained a clean and organized work area, contributing to an efficient and safe working environment.
• Reduced product damages with proper handling techniques and training for warehouse staff.
• Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Analyzed sales and inventory data to determine purchasing needs and reorder points.
• Researched and identified new suppliers and vendors.