Gabriel Gulley (Gabby)
Oak Grove
Summary
Proven professional with a strong background in administrative support and customer service, notably at Lori Whittington CPA. Excelled in records management and communication, enhancing office efficiency and client satisfaction. Achieved significant improvements in data accuracy and operational workflow, demonstrating exceptional organization skills and attention to detail.
Energetic and organized with knack for managing schedules and multitasking in fast-paced environments. Possesses strong communication and organizational skills necessary for efficient office operations and administrative support. Committed to facilitating seamless workflow and contributing to overall team success.
Overview
12
12
years of professional experience
Work History
CPA Assistant
Lori Whittington CPA
10.2024 - Current
- Assisted team with scheduling tasks to ensure smooth operations.
- Improved office organization by managing filing systems effectively.
- Supported management with administrative tasks to enhance productivity.
- Coordinated meetings and appointments to maintain efficient workflow.
- Managed incoming calls and emails for streamlined communication.
- Prepared documents and reports to facilitate informed decision-making.
- Enhanced customer satisfaction by addressing inquiries promptly.
- Supported project execution by tracking deadlines and deliverables.
- Maintained accurate records to support compliance with company policies.
- Enhanced data management by updating and maintaining databases.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Regional Account Manager
Greenfield Holding
06.2021 - 10.2024
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Mentored junior account managers on best practices in relationship-building, negotiation techniques, and closing deals.
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
- Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organization.
- Communicated by phone, email and traveled for face to face contact for numeral accounts.
- Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
- Utilized customer relationship management systems to document client interactions.
- Negotiated favorable contract terms for both the company and clients while maintaining a focus on mutual benefits.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
Grain Clerk
Consolidated Grain & Barge
08.2012 - 06.2021
- Assisted in training new clerks to maintain service standards.
- Resolved customer complaints with patience and professionalism.
- Prepared sales reports by compiling daily transaction data.
- Enhanced customer satisfaction with friendly and attentive service.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Assisted in budget preparation to ensure financial efficiency within department.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
Education
High School Diploma -
Oak Grove
Oak Grove05-2000
Skills
- Data entry
- Administrative support
- Customer service
- Records management
- Time management
- Communication skills
- Multitasking abilities
- Confidentiality maintenance
- Organization skills
- Deadline management
- Attention to detail
Timeline
CPA Assistant
Lori Whittington CPA
10.2024 - Current
Regional Account Manager
Greenfield Holding
06.2021 - 10.2024
Grain Clerk
Consolidated Grain & Barge
08.2012 - 06.2021
High School Diploma -
Oak Grove
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