John Paul Scott
Greenwood
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Credit/Payment Specialist
Colony Brands, Inc.
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Customer Service Representative
Concentrix
09.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Teller
Red River Federal Credit Union
05.2020 - 08.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 07.2020
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
C.E. Byrd High School
Shreveport, LASkills
- Complaint resolution
- Customer relations
- Product restocking
- Friendly and personable
- Information gathering and analysis
- Service standard compliance
- Adaptability and flexibility
- Point-of-sale system
- Data entry and management
Timeline
Credit/Payment Specialist
Colony Brands, Inc.
10.2024 - Current
Customer Service Representative
Concentrix
09.2022 - 09.2024
Teller
Red River Federal Credit Union
05.2020 - 08.2022
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 07.2020
High School Diploma -
C.E. Byrd High School
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