JOI NELSON
Gramercy
Summary
Dedicated Allied Health Professional with over 8 years of experience in delivering patient-centered care across diverse settings, including behavioral health, inpatient, outpatient, emergency, internal medicine, and NICU environments. BLS and CPI certified, with a strong skill set in crisis intervention, therapeutic communication, patient monitoring, and Epic electronic health record documentation. Recognized for maintaining safe clinical environments while effectively supporting multidisciplinary teams and enhancing patient engagement and stability through compassionate and reliable care. Committed to fostering positive patient outcomes and contributing to high-quality healthcare delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician – Travel
University of Rochester Medical Center
Rochester, NY
01.2025 - 02.2026
- Provide trauma-informed care in inpatient psychiatric settings.
- Assist with crisis intervention and de-escalation techniques.
- Support therapeutic group activities and treatment programs.
- Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Assisted in developing individualized care plans through collaboration with multidisciplinary teams.
Behavioral Health Technician
University Medical Center
New Orleans, LA
01.2024 - 01.2025
- Monitored patient mental health status and documented behavioral changes.
- Assisted patients with activities of daily living and medication reminders.
- Maintained accurate Epic EHR documentation to support coordinated care.
Medical Assistant
Ochsner Health System
New Orleans, LA
01.2023 - 01.2025
- Recorded vital signs and prepared patients for examinations.
- Assisted physicians in patient examinations, ensuring accurate documentation of medical histories.
- Coordinated scheduling of appointments, enhancing patient flow and reducing wait times.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Administered medications and vaccinations per physician orders, adhering to safety protocols.
Behavioral Health Technician
River Place Behavioral Health
LaPlace, LA
01.2022 - 01.2024
- Observed patient behaviors and assisted with treatment plans.
- Supported therapy programs and group activities.
- Monitored patient behavior and emotional status to ensure safety and well-being.
- Assisted in developing and implementing individualized care plans for diverse populations.
- Documented patient progress and behavioral changes accurately in electronic health records.
Patient Care Technician – NICU
Woman’s Hospital
Baton Rouge, LA
01.2021 - 01.2022
- Provided bedside support for newborns in the neonatal intensive care unit.
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Advocated for patients' needs while coordinating with multidisciplinary teams for comprehensive care solutions.
- Monitored vital signs and documented patient information in electronic health records accurately.
Patient Care Technician
North Oaks Medical Center
Hammond, LA
01.2018 - 01.2021
- Assisted nursing staff with patient monitoring and mobility support.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Assisted medical staff with patient care activities, ensuring comfort and safety in fast-paced environment.
- Monitored vital signs and reported changes to nursing team for timely intervention.
Education
Bachelor of Science - Behavioral Health & Sciences
University of Louisiana At Lafayette
Lafayette05-2022
High School Diploma -
Lutcher High School
Lutcher, LA05-2017
Skills
- Behavioral Health Support
- Crisis Intervention & De-escalation
- Electronic Health Records (EHR)
- Vital Signs & Patient Monitoring
- Patient Safety & Observation
- Therapeutic Communication
- Multidisciplinary Team Collaboration
- Documentation & Compliance
- Active listening
- ADL support
Certification
- Basic Life Support (BLS) – American Heart Association
- Crisis Prevention Intervention (CPI)
Timeline
Behavioral Health Technician – Travel
University of Rochester Medical Center
01.2025 - 02.2026
Behavioral Health Technician
University Medical Center
01.2024 - 01.2025
Medical Assistant
Ochsner Health System
01.2023 - 01.2025
Behavioral Health Technician
River Place Behavioral Health
01.2022 - 01.2024
Patient Care Technician – NICU
Woman’s Hospital
01.2021 - 01.2022
Patient Care Technician
North Oaks Medical Center
01.2018 - 01.2021
Bachelor of Science - Behavioral Health & Sciences
University of Louisiana At Lafayette
High School Diploma -
Lutcher High School