Jolanda Brion
2637 Centaur St
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Grand Isle Restaurant
03.2021 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Developed strong relationships with regular patrons, enhancing repeat business opportunities.
- Resolved guest complaints promptly, turning negative experiences into positive outcomes.
Commercial Janitorial Cleaner
Henry Consultant
04.2020 - 03.2021
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Collaborated with management to address client feedback and enhance service delivery.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
Server
Bobby Hebert's Cajun Cannon
08.2018 - 03.2020
- Provided exceptional customer service, enhancing guest satisfaction and repeat business.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Served food and beverages promptly with focused attention to customer needs.
Mental Health Professional
New Beginnings Behavioral Health
06.2017 - 03.2020
- Developed and implemented individualized treatment plans for diverse patient populations.
- Conducted comprehensive assessments to identify clients' mental health needs and goals.
- Provided crisis intervention services, ensuring immediate support and safety for individuals in distress.
- Analyzed treatment outcomes to drive improvements in therapeutic approaches and services offered.
Server/bartender
Coterie NOLA
10.2017 - 07.2018
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, ensuring timely and accurate order fulfillment.
- Trained and mentored new servers on menu knowledge and service standards.
- Implemented efficient workflows to streamline food and beverage delivery processes.
- Collaborated with kitchen staff to coordinate orders and address special requests.
- Maintained cleanliness and organization of dining area in accordance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Master of Science - Social Work
Southern University At New Orleans
New Orleans, LA05-2017
Bachelor of Science - Psychology
University of Holy Cross
New Orleans, LA05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server/Bartender
Grand Isle Restaurant
03.2021 - 11.2025
Commercial Janitorial Cleaner
Henry Consultant
04.2020 - 03.2021
Server
Bobby Hebert's Cajun Cannon
08.2018 - 03.2020
Server/bartender
Coterie NOLA
10.2017 - 07.2018
Mental Health Professional
New Beginnings Behavioral Health
06.2017 - 03.2020
Master of Science - Social Work
Southern University At New Orleans
Bachelor of Science - Psychology
University of Holy Cross