jonah joy
Lagos
Summary
Highly organized and dependable Support Assistant with a strong background in remote administration, inbox management, data organization, and customer service. Skilled in prioritizing high-volume communications, maintaining large datasets, and handling sensitive information with discretion. Proficient in Google Workspace, Microsoft Office, and collaborative platforms such as Airtable, Trello, and Zoom. Known for attention to detail, clear communication, and ability to work independently in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Cheele Tech Agency VOLUNTEER ACTIVITIES
08.2024 - Current
- Managed CEO’s personal and travel logistics, coordinating seamless schedules.
- Handled email correspondence and task management via Trello and Airtable.
- Monitored and responded to CEO's inbox, flagging priority messages.
- Performed light bookkeeping and maintained confidential data records.
- Handled research and user inquiries, ensuring timely and clear communication.
Customer Service / Telesales Assistant Supervisor
Giasun Technology Nigeria Limited
01.2023 - Current
- Oversaw team communication and meeting schedules for smooth daily operations.
- Created presentations and business reports using PowerPoint and Excel.
- Processed sales and customer data for CRM entry and reporting accuracy.
- Supported internal marketing efforts with data tracking and stakeholder updates.
- Assisted in CRM management, marketing coordination, and customer follow-ups.
Customer Service Representative
Giasun Technology Nigeria Limited
11.2021 - 01.2023
- Maintained and updated CRM systems, improving data quality by 10%.
- Provided timely responses to client inquiries, enhancing team reputation.
- Contributed insights to marketing and customer service performance reports.
- Answered general inquiries and managed feedback communication flow.
- Updated customer's records and aided loan processing or cancellation/unsubscription processes.
Direct Sales Executive
United Bank for Africa (UBA)
01.2021 - 11.2021
- Managed customer data entry and financial product records with precision.
- Improved document turnaround times and maintained compliance standards.
- Supported service cancellation and email-based product inquiries.
- Achieved a 25% reduction in new account processing time and a 15% increase in customer retention.
Assistant Financial Analyst
Hydro & Marine Nigeria Limited
09.2018 - 08.2019
- Prepared monthly financial summaries and supported basic record keeping.
- Assisted in streamlining expense tracking and reducing reporting errors by 20%.
- Generated monthly financial reports, improving data integrity.
Education
B.Tech - Agricultural Economics
Federal University of Technology
Owerri, Imo State02.2018
Skills
- Calendar & Email Management
- Data Entry & Record Accuracy
- Light Bookkeeping & Financial Tracking
- Project & Task Management
- Remote Communication Tools
- Problem-solving
- File organization
- Expense tracking
- Travel arrangements
- Google Workspace (Docs, Sheets)
- Microsoft Office Suite
- Time management
Certification
ALX Africa Virtual Assistant Certification, 09/01/24
Work Preferences
- Open to full-time or freelance remote positions
- Comfortable working across time zones and adjusting to dynamic needs
- Strong written and verbal English communication
Timeline
Virtual Assistant
Cheele Tech Agency VOLUNTEER ACTIVITIES
08.2024 - Current
Customer Service / Telesales Assistant Supervisor
Giasun Technology Nigeria Limited
01.2023 - Current
Customer Service Representative
Giasun Technology Nigeria Limited
11.2021 - 01.2023
Direct Sales Executive
United Bank for Africa (UBA)
01.2021 - 11.2021
Assistant Financial Analyst
Hydro & Marine Nigeria Limited
09.2018 - 08.2019
B.Tech - Agricultural Economics
Federal University of Technology
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