Jonathan L. Chapman
Baker
Summary
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
1
1
year of professional experience
Work History
Office of Financial Aid Associate
Southern University and A & M College
02.2025 - Current
- Researched student issues with resolution rate of getting their financial aid packaged and awarded to them
- Provide outstanding customer service for students, adding in student satisfaction and retention
Loan Officer Associate
Southern University and A & M College
02.2025 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
File Clerk
Southern University And A&m College - Baton Rouge La
01.2024 - 02.2025
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Phone Banking Officer
Southern University And A&m College - Baton Rouge La
01.2024 - 02.2025
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Navigated complex banking systems proficiently, increasing accuracy of customer data entry and reducing errors.
- Participated in ongoing training programs, enhancing skillset for continued professional growth within the banking industry.
Education
Bachelor Of Science - Accounting
Southern University and A & M College
Baton Rouge, LASkills
- Financial Literacy
- Investments
- Retirement Planning
- Decision-making
- Product knowledge
Activities
- National Dean’s List, 2024, Southern University and A & M College, LA
- (DMRHS) Dolores Magnet Richard Honors Spike, Southern University Student, 2024-Present
- Southern University Jaguar Ambassador, 2024-2025
- Southern University Vice President of the Finance Club, 2024-2025
- Southern University President of the Finance Club, 2024-Present
- Southern University College of Entrepreneur Ambassador, 2024-Present
Timeline
Office of Financial Aid Associate
Southern University and A & M College
02.2025 - Current
Loan Officer Associate
Southern University and A & M College
02.2025 - Current
File Clerk
Southern University And A&m College - Baton Rouge La
01.2024 - 02.2025
Phone Banking Officer
Southern University And A&m College - Baton Rouge La
01.2024 - 02.2025
Bachelor Of Science - Accounting
Southern University and A & M College
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