J O N É E C O U S I N
New Orleans
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Digital Banking Operations Manager
Liberty Bank and Trust
06.2023 - Current
- Coordinates with external auditors, ensuring smooth audits and reviews
- Evaluates business processes, identifying areas of risk and implementing mitigation strategies
- Supports internal departments in achieving compliance objectives, reducing exceptions
- Processes financial transactions, invoices, and reconcile accounts with high accuracy
- Lead team meetings to communicate goals, progress, and expectations clearly
- Coordinates with external auditors during audits and reviews
- Evaluates business processes to identify potential areas of risk
- Supports internal departments in achieving compliance objectives
Branch Manager
First Bank and Trust
02.2021 - 06.2023
- Complied with regulatory requirements, including BSA/AML, OFAC, USA PATRIOT Act, Privacy Act, and CRA
- Reviewed customer feedback to inform operational improvements
- Developed strategies to expand sales, resulting in a 25% increase in annual sales
- Managed monthly transactions, increasing staff retention by 30% through training programs
- Lead team of staff, exceeding sales targets by 20% through process improvements
- Oversaw new branch staffing, hiring 10 employees within 3 months
- Created marketing materials, increasing new account openings by 50% within 6 months
- Assessed employee performance and developed improvement plans
Branch Manager
Foreign Currency Exchange
06.2018 - 09.2021
- Gathered and reviewed customer feedback to improve operations
- Created strategies to develop and expand existing customer sales, which resulted in an increase in annual sales
- Created reports on deteriorating trends and fiscal year end losses
- Held sales coaching sessions
- Managed monthly transactions
- Increased monthly staff retention rate after implementing new training programs
- Created marketing materials
- Assessed employee performance and developed improvement plans
Relationship Banker lll
First Bank and Trust
11.2020 - 02.2021
- Executed wire transfers, stop payments, and account transfers accurately and efficiently
- Trained and directed new hires during department orientations
- Pulled daily branch reports and assessed clients' financial situations to develop strategic solutions
- Advised clients on mortgage, educational, and personal loans
- Opened accounts with a cross-sale ratio of at least 2 products
- Responded to telephone inquiries on banking products
- Stayed current on banking products and services through continuous education
Relationship Banker
Capital One Bank
12.2015 - 09.2017
- Executed wire transfers, stop payments and account transfers
- Trained and directed new hires during department orientations
- Pulled daily branch reports
- Used investment instruments in complex option hedging strategies and trading scenarios, including fixed income and equity securities
- Researched companies and prepared presentations for management and prospective buyers
Education
BBA - Criminal Justice
Southern University At New Orleans
New Orleans, LA12-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Maintaining compliance
- Operations monitoring
Timeline
Digital Banking Operations Manager
Liberty Bank and Trust
06.2023 - Current
Branch Manager
First Bank and Trust
02.2021 - 06.2023
Relationship Banker lll
First Bank and Trust
11.2020 - 02.2021
Branch Manager
Foreign Currency Exchange
06.2018 - 09.2021
Relationship Banker
Capital One Bank
12.2015 - 09.2017
BBA - Criminal Justice
Southern University At New Orleans
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