Jonee' Brown
Metairie
Summary
Customer Service and Patient Access professional with over 8 years of experience in healthcare, hospitality, retail, and administrative support. Proven track record in maintaining HIPAA compliance while providing outstanding customer service. Expertise in electronic health records management and effective communication, enhancing patient experiences in high-volume environments, and delivering compassionate service to diverse populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ochsner Clinic Foundation
Gretna
05.2020 - Current
- Perform patient registration and admissions in a high-volume healthcare setting
- Verify patient demographics, insurance eligibility, and benefits accuracy
- Obtain authorizations and consent forms in compliance with hospital and regulatory requirements
- Ensure accuracy of patient data within electronic health record systems (Epic)
- Communicate effectively with clinical staff to support continuity of care
- Provide exceptional customer service while maintaining patient confidentiality under HIPAA
- Respond to patient inquiries regarding appointments, procedures, and billing
Guest Services Representative
Frenchmen Orleans 519
New Orleans
08.2018 - 03.2020
- Delivered front desk and reception services in a fast-paced hospitality environment
- Managed reservations, scheduling, and customer inquiries using property management systems
- Handled cash transactions, reconciled payments, and completed daily cash drops
- Maintained professional communication and resolved guest concerns promptly
Office Assistant
Sewerage & Water Board
New Orleans
07.2016 - 08.2018
- Provided clerical and administrative support in a public service organization
- Answered incoming calls and greeted visitors professionally
- Created reports, processed work orders, and maintained organized records
- Managed filing systems, scanning, copying, and office correspondence
Sales Associate
Pier 1 Imports
New Orleans
02.2016 - 07.2017
- Assisted customers with purchases and product inquiries
- Stocked merchandise and updated pricing labels
- Maintained organized and customer-friendly sales floor
Education
Bachelor’s Degree - Psychology & Social Work
Southern University at New Orleans
New Orleans, LA05.2023
Skills
- Patient access and admissions
- Eligibility and insurance verification
- HIPAA compliance
- Front desk operations
- Patient registration and intake
- Electronic health records (EHR)
- Appointment scheduling
- Healthcare customer service
- Administrative support
- Cash handling and POS systems
Certification
- HIPAA-compliant healthcare experience
- Authorized to work in the U.S. for any employer
- Experience serving diverse populations
Timeline
Patient Access Representative
Ochsner Clinic Foundation
05.2020 - Current
Guest Services Representative
Frenchmen Orleans 519
08.2018 - 03.2020
Office Assistant
Sewerage & Water Board
07.2016 - 08.2018
Sales Associate
Pier 1 Imports
02.2016 - 07.2017
Bachelor’s Degree - Psychology & Social Work
Southern University at New Orleans