Overview
Work History
Education
Skills
Timeline
Generic

Jonesha Castille

Opelousas,LA

Overview

7
7
years of professional experience

Work History

Sterile Processing Technician

Acadian Medical Center
08.2024 - Current
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Verified and maintained proper documents and records for sterilization.
  • Ordered and restocked supplies for decontamination and surgical areas.

Customer Success Specialist

Papa
12.2021 - 01.2024
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.
  • Delivered detailed reports on account progress/health allowing management to make informed decisions about resource allocation.

Cashier

Exxon Gas Station
04.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.

Front Desk Receptionist

Holiday Inn Express
04.2018 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer problems and complaints.

Education

Medical, Billing & Coding/Medical Office Assistant Program -

Unitech Training Academy
Lafayette, LA
09.2021

Skills

  • Customer service
  • Customer relations
  • Microsoft Office
  • Payment processing
  • Multitasking and Prioritization
  • Complex Problem Solving

Timeline

Sterile Processing Technician

Acadian Medical Center
08.2024 - Current

Customer Success Specialist

Papa
12.2021 - 01.2024

Cashier

Exxon Gas Station
04.2021 - 12.2021

Front Desk Receptionist

Holiday Inn Express
04.2018 - 03.2020

Medical, Billing & Coding/Medical Office Assistant Program -

Unitech Training Academy

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Jonesha Castille