Jonesha Castille
Opelousas,LA
Overview
7
7
years of professional experience
Work History
Sterile Processing Technician
Acadian Medical Center
08.2024 - Current
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Verified and maintained proper documents and records for sterilization.
- Ordered and restocked supplies for decontamination and surgical areas.
Customer Success Specialist
Papa
12.2021 - 01.2024
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.
- Delivered detailed reports on account progress/health allowing management to make informed decisions about resource allocation.
Cashier
Exxon Gas Station
04.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
Front Desk Receptionist
Holiday Inn Express
04.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
Education
Medical, Billing & Coding/Medical Office Assistant Program -
Unitech Training Academy
Lafayette, LA09.2021
Skills
- Customer service
- Customer relations
- Microsoft Office
- Payment processing
- Multitasking and Prioritization
- Complex Problem Solving
Timeline
Sterile Processing Technician
Acadian Medical Center
08.2024 - Current
Customer Success Specialist
Papa
12.2021 - 01.2024
Cashier
Exxon Gas Station
04.2021 - 12.2021
Front Desk Receptionist
Holiday Inn Express
04.2018 - 03.2020
Medical, Billing & Coding/Medical Office Assistant Program -
Unitech Training Academy