Joni Michaels
Covington
Summary
Dynamic early childhood educator with extensive experience , excelling in fostering communication and emotional growth in infants. Proficient in health and safety protocols and adept at parent-teacher communication. Committed to continuous professional development and community engagement.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills in any environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Infant Teacher
Little Red Schoolhouse
02.2025 - Current
- Kept classroom and feeding areas clean, neat, and safe.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
Lead House Parent
Baptist Children's Village
05.2024 - 02.2025
- Developed strong rapport with residents through active listening, empathy, and effective problem-solving skills.
- Collaborated with staff members to create engaging programs that fostered community involvement and leadership development.
- Provided supervision during recreational activities while promoting positive social interactions among residents.
- Actively sought professional development opportunities in order to stay current on best practices for student services within residential settings.
- Helped develop and implement programs to foster community growth and development.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Lead Infant Teacher
Byram Learning Center
01.2024 - 03.2024
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement.
Private Nanny
The Meadows
04.2023 - 01.2024
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
Lead Infant Teacher
My First Funtime
09.2022 - 04.2023
- Kept classroom and feeding areas clean, neat, and safe.
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
CSR and Doula
Mississippi Baby Company
01.2021 - 06.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Provided birth support, developed birth plans, taught childbirth classes
Owner/Certified Birth Doula
Precious Feet Doula Services
08.2017 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed and implemented birth plans
- Taught childbirth education classes
- Supported women in childbirth
Education
Associate of Science - Business
Hinds Community College
Raymond, MSBachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UTCertified Birth And Postpartum Doula - Birth And Postpartum Doula
Somatic Institute of Science
05-2017
High School Diploma -
Central Holmes Christian School
Lexington05-2003
Skills
- Health and safety
- Parent-teacher communication
- Infant CPR certification
- Documentation and reporting
- Early childhood education
- Call center experience
- Customer focus
- Complaint handling
- Microsoft outlook
- Computer proficiency
- Payment processing
- Data entry
Accomplishments
Commissioned Missionary by the Southern Baptist Board of Missions
Certification
- Pediatric First Aid/CPR/AED - American Heart Association or American Red Cross.
- Doula Certification – DONA International or Childbirth and Postpartum Professional Association.
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Timeline
Lead Infant Teacher
Little Red Schoolhouse
02.2025 - Current
Lead House Parent
Baptist Children's Village
05.2024 - 02.2025
Lead Infant Teacher
Byram Learning Center
01.2024 - 03.2024
Private Nanny
The Meadows
04.2023 - 01.2024
Lead Infant Teacher
My First Funtime
09.2022 - 04.2023
CSR and Doula
Mississippi Baby Company
01.2021 - 06.2022
Owner/Certified Birth Doula
Precious Feet Doula Services
08.2017 - 03.2020
- Pediatric First Aid/CPR/AED - American Heart Association or American Red Cross.
- Doula Certification – DONA International or Childbirth and Postpartum Professional Association.
- ServSafe Food Handler's Certification
Associate of Science - Business
Hinds Community College
Bachelor of Science - Business Administration And Management
Western Governors University
Certified Birth And Postpartum Doula - Birth And Postpartum Doula
Somatic Institute of Science
High School Diploma -
Central Holmes Christian School
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