Summary
Overview
Work History
Education
Skills
Timeline
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Joni Silvio

Baton Rouge

Summary

Dynamic and organized professional with extensive experience as a Receptionist at West Baton Rouge Sheriff's Office. Expert in managing multi-line phone systems and enhancing customer satisfaction through effective communication and problem resolution. Proven ability to streamline operations and maintain confidentiality while supporting office efficiency and client relations.

Overview

28
28
years of professional experience

Work History

Receptionist

West Baton Rouge Sheriff's Office
04.1997 - 06.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.

Education

Woodlawn
Baton Rouge, LA
05-1974

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Mail handling
  • Multi-line telephone operation
  • Clerical support
  • Office equipment operations
  • Front desk operations
  • Phone etiquette
  • Office supply inventory control

Timeline

Receptionist

West Baton Rouge Sheriff's Office
04.1997 - 06.2025

Woodlawn

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Joni Silvio