Jonya Smith

Handles check-ins and check-outs, manages reservations, and verifies payment information. Trusted to register guests, assign rooms, and provide details on rates, amenities, and hotel services. Role also includes maintaining booking records, preparing daily reports, posting room charges, and auditing financial statements for accuracy.

I managed call transfers and directed inquiries to appropriate departments, resolving customer complaints through root cause analysis and service recovery to enhance client retention and satisfaction. I provided fast, knowledgeable responses to meet diverse customer needs and navigated multiple systems to retrieve customer information. By recommending products, I helped boost financial success and organized office tasks, including managing files, spreadsheets, and correspondence. Additionally, I greeted visitors, dispersed mail, and offered clerical support to team members, ensuring efficient office operations.

I greeted customers, addressed account inquiries, and resolved complaints, providing assistance both by phone and in person. I answered banking questions, recommended solutions, and collaborated with loan staff to gather, review, and send loan documents. I also managed daily inventories of cash, drafts, and checks, operated the cash register or POS system to process payments, and provided up-to-date information on products, sales, and store promotions.

I stayed informed about current promotions, exchange policies, payment guidelines, and security practices. I arranged merchandise with clear signage and attractive displays to boost sales and reduce overstock. I answered incoming calls, providing information about the store, products, and services, and processed payments while ensuring accurate change. Additionally, I collected and organized loan documents for submission to underwriting.

I operated the cash register and POS system to process payments via cash, check, or credit card, issuing receipts and providing accurate change. I answered customer inquiries and offered store information, collaborating closely with front-end staff to assist customers. I directed trash removal and sanitation procedures to maintain organized aisles and the register area, while adhering to food safety regulations related to sanitation, food handling, and storage. Additionally, I performed various duties related to food service to ensure smooth operations.