Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Gaspard

Patterson

Summary

Dynamic customer service professional with a proven track record at Sushiro Steak House, excelling in complex problem-solving and fostering customer loyalty. Adept at POS system operations and maintaining high standards of service, I effectively balanced efficiency with empathy, ensuring a positive experience that encouraged repeat business.

Overview

2
2
years of professional experience

Work History

Cashier

Doirons Landing
04.2025 - Current
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Restaurant Waiter

Sushiro Steak House
06.2024 - 04.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

Cashier

Sonic Drive-in
08.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Basic Education

Patterson High School
Patterson, LA
05.2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Written and verbal communication
  • Complex Problem-solving
  • POS system operations
  • ID verification

Timeline

Cashier

Doirons Landing
04.2025 - Current

Restaurant Waiter

Sushiro Steak House
06.2024 - 04.2025

Cashier

Sonic Drive-in
08.2023 - 06.2024

Basic Education

Patterson High School

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Jordan Gaspard