Jordan Greene
Lafayette
Summary
Experienced with patient care and clinical procedures, ensuring high standards of medical service. Utilizes comprehensive knowledge of nursing practices to support patient health and recovery. Track record of effective communication and collaboration with healthcare teams, enhancing patient care and outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Asss
Walmart
06.2020 - 01.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Implemented feedback mechanisms, which led to significant improvements in service delivery.
- Developed and maintained strong relationships with clients to understand their needs better.
Cashier
JCPenney
08.2019 - 04.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
TJ Maxx
08.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Greedys Restaurant
06.2017 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed kitchen inventory for optimal stock levels and reduced waste.
- Engaged with guests to gather feedback and improve menu offerings.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Associate of Science - Practical Nursing
Infinity College
Lafayette, LA02-2025
High School Diploma -
Beau Chene High School
Arnaudville, LA05-2017
Skills
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
- Vital signs monitoring
- Medical documentation
- Geriatric nursing
- Nursing ethics
- Medication administration
- Compassionate care
- Patient hygiene assistance
- HIPAA compliance
- Patient care
- Documentation accuracy
Certification
- Basic Life Support Certification (BLS)
clinical experience
practical nursing clinical ( Geriatric ) : Southwind Healthcare & rehibilitation
practical nursing clinical ( med surg 1): Ochner American Legion hopsital
practical nursing clinical ( med surg 2 ) : Ochsner Abrom Kaplan Memorial Hopital
practical nursing clinical ( mental health ) : Compass Behavioral Center
practical nursing clinical ( med surg 3) : Ochsner Acadia General hospital
practical nursing clinical ( maternity ) : Lafayette General Hospital
Timeline
Customer Service Asss
Walmart
06.2020 - 01.2023
Cashier
JCPenney
08.2019 - 04.2020
Sales Associate
TJ Maxx
08.2018 - 03.2019
Cashier
Greedys Restaurant
06.2017 - 08.2018
Associate of Science - Practical Nursing
Infinity College
High School Diploma -
Beau Chene High School
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