Jordan Tobias
Monroe
Summary
Responsive Customer Sales Representative adaptable to meeting diverse customer demands and company targets with proactive strategies and tenacious mindset focused on sales excellence. Superior account management, sales forecasting and inventory coordination skills. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
Everise
11.2022 - 03.2025
- Assessed customer needs to recommend appropriate products or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Manager
Family Dollar
01.2021 - 11.2024
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Chat Support Representative
Teleperformance USA- United Healthcare
05.2018 - 01.2021
- Answered customer inquiries regarding product features, pricing plans and orders.
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LA05-2018
Skills
- Complaint Resolution
- POS Systems
- Payment Processing
- Product Knowledge
- Company Policies
- Customer Needs Assessment
- Certified Service Representative
- Customer Engagement
- Inbound Call Management
- Account Management
Timeline
Customer Sales Representative
Everise
11.2022 - 03.2025
Assistant Manager
Family Dollar
01.2021 - 11.2024
Chat Support Representative
Teleperformance USA- United Healthcare
05.2018 - 01.2021
High School Diploma -
Franklin Parish High School
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