Summary
Overview
Work History
Education
Skills
Timeline
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Jose Sosa

Jose Sosa

Kenner

Summary

Graduate from Arizona State University with Summa Cum Laude (4.0) in Film/Media Studies. Maintained honors while working in customer service with 10+ years of experience working in stressful situations, multitasking, and delivering an excellent customer experience. Motivated Shift Supervisor experienced in High paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. While I have plenty of experience in customer service my passion is with the arts and worked on the side with my personal camera to take headshots for actor/actress friends and photos for live theatre productions.

Overview

1
1
year of professional experience

Work History

Sales Associate/Customer Service

Hollister Co
  • Kenner
  • JANUARY 2012 — JANUARY 2014
  • Cash management, inventory and stock, provide great customer service with knowledge of products being sold
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Helped customers locate products and checked store system for merchandise at other sites
  • Engaged with customers to effectively build rapport and lasting relationships.

Shift Manager

The Grande Theatre
  • Kenner
  • JANUARY 2014 — JANUARY 2016
  • Excelled in every store position and regularly backed up front-line staff
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Trained and mentored new employees to maximize team performance
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team

Shift Manager

Starbucks
  • Kenner
  • JANUARY 2016 — OCTOBER 2021
  • Meet and exceed daily sales goals to increase stores gross profit for the year
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Helped store management meet standards of service and quality in daily operations
  • Completed store opening and closing procedures and balanced tills
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service Representative Technician

Dell Technologies
09.2022 - 04.2023
  • SEPTEMBER 2022 — APRIL 2023
  • Creating and managing cases for customers while providing the help they needed regarding their hardware/software Issues
  • Managed timely and effective replacement of damaged or missing products
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives
  • Met customer call guidelines for service levels, handle time and productivity
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Promptly responded to inquiries and requests from prospective customers.

Photographer

Self-employeed
03.2023 - Current
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.

Shuttle Coordinator

SEAT Planners
07.2023 - Current
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Provided information about routes, destinations and timelines to inform passengers and clients.
  • Responded with ease to sudden changes in routes and schedules.

Education

JANUA RY 2 016 - Film/Media Studies

Arizona State University

Skills

  • Adobe Photoshop Lightroom
  • Took college courses in Adobe Photoshop
  • Computer Skills
  • Ability to Multitask
  • Leadership
  • Time Management
  • Effective Time Management
  • Ability to Work Under Pressure
  • Customer Service
  • Creative Problem Solving
  • Profile
  • Graduate from Arizona State University with Summa Cum Laude (40) in Film/Media
  • Studies Maintained honors while working in customer service with 10 years of
  • Experience working in stressful situations, multitasking, and delivering an excellent
  • Customer experience Motivated Shift Supervisor experienced in High paced
  • Environments and knowledgeable about security, safety and service standards
  • Effective at helping management maintain order and increase revenue

Timeline

Shuttle Coordinator

SEAT Planners
07.2023 - Current

Photographer

Self-employeed
03.2023 - Current

Customer Service Representative Technician

Dell Technologies
09.2022 - 04.2023

Sales Associate/Customer Service

Hollister Co

Shift Manager

The Grande Theatre

Shift Manager

Starbucks

JANUA RY 2 016 - Film/Media Studies

Arizona State University

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Jose Sosa