Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Keller

Westwego

Summary

Commercial Service Technician II at Everon with expertise in troubleshooting and repairing complex security systems. Demonstrated exceptional problem resolution and customer service skills while maintaining professionalism under pressure. Proficient in diagnostic testing and preventative maintenance, consistently identifying upsell opportunities to enhance client satisfaction and service efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Commercial Service Technician II

Everon
10.2015 - Current
  • Troubleshoot and repair various system types including Fire alarms , Burglar alarms, CCTV and access control systems.
  • Learned to operate various hand tools and diagnostic equipment relevant to commercial service tasks.
  • Documented service activities accurately, contributing to efficient record-keeping and customer communication.
  • Maintained professionalism under pressure often working extended hours/weekends to meet client needs while preserving work quality.
  • Collaborated with sales team to identify upsell opportunities and provide clients with comprehensive solutions.
  • Explained diagnostic findings to customers and outlined repair or service options.

Education

High School Diploma -

L. W Higgins High School
Marrero, LA

Skills

  • Diagnostic testing
  • Electrical systems
  • Preventative maintenance
  • Work with minimal supervision
  • Mechanical tools
  • Customer service
  • Problem and issue resolution
  • Flexible and adaptable
  • Troubleshooting skills
  • Troubleshooting
  • Project management

Certification

  • NICET Fire Alarm Systems Level II
  • Edwards EST3

Timeline

Commercial Service Technician II

Everon
10.2015 - Current

High School Diploma -

L. W Higgins High School

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Joseph Keller