Summary
Overview
Work History
Education
Skills
Timeline
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Josephine Seghers

Baton Rouge

Summary

I am a motivated professional with a proven track record in operational efficiency, leadership, and a commitment to fostering a collaborative environment that drives business goals. Possessing specialized skills in strategic planning, problem-solving, and adaptability, I strive to ensure seamless execution of business strategies while maintaining a positive, productive work environment. Additionally, as an expert in policy development and open communication, I have successfully enhanced team performance and improved customer satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Chow Yum
Baton Rouge
09.2022 - Current
  • Handling staff development through hiring, onboarding, training, scheduling, and evaluations of all employees.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Keeping track of all employees' personal information and files. Along with creating an online system for the company to scan all physical records and upload all information to a virtual shared folder for management to access easily.
  • Monitoring company expenses by sorting incoming invoices, keeping track of all pay stubs, processing financial labor reports, and coding payments according to our chart of accounts.
  • Collecting and counting the company’s weekly deposits, and delivering all checks and cash to the bank. Additionally, being responsible for ensuring that all virtual financial records are accurately maintained.
  • Creating and implementing company policies and safety standards.
  • Engaging in weekly management meetings to discuss new business goals, and brainstorm ways to work toward a group goal.
  • Overseeing daily operations and ensuring a safe, productive, and enjoyable work environment for all staff.

Manager

Waffles on Maple
New Orleans
02.2020 - 07.2022
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Directed the recruitment, hiring, and training of new staff members.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Education

Bachelor of Science - Criminal Justice

Louisiana State University of Alexandria
Alexandria, LA
12-2024

Skills

  • Administrative expertise
  • Leadership skills
  • Vendor management
  • Policy development
  • Data entry
  • Operational efficiency
  • Team collaboration
  • Time management
  • Public speaking
  • Attention to detail
  • Budget oversight
  • Financial reporting

Timeline

Assistant General Manager

Chow Yum
09.2022 - Current

Manager

Waffles on Maple
02.2020 - 07.2022

Bachelor of Science - Criminal Justice

Louisiana State University of Alexandria

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Josephine Seghers