Joseph Paul Carpenter
Denham Springs,La
Summary
I have held numerous positions at Wal-Mart, and Sam's Club. I have worked with several different Store Managers on special projects that they assigned to me. I have always been the go to guy when it came to fixing things in the store. I have maintained a forklift license, and scissor lift license. Every store I have worked at I have been the one to hang large merchandise displays from ceiling. I also helped close down the old Wal-Mart in Baker, LA and open the new one across the street. I enjoy working with my teams and trying to build work relationships with them. I have always been told by my father that the best way to get respect and work from your associates is to roll up your sleeves and work with them. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Working with Frito Lay I have received training on how to sale merchandise in to stores and merchandise and order product for stores. I also was trained and certified with driving 27 ft box truck to deliver to stores on routes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Route Sales Representative/Driver
Frito-Lay
08.2024 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
Merchandising Team Lead
Sam's Club
04.2020 - Current
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
Overnight Support Manager
Wal-Mart Supercenter
04.2018 - 04.2020
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Checked inventory levels and placed merchandise orders for restocking purposes.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Monitored staff interactions with customers to provide real-time coaching.
- Evaluated performance of support staff and provided coaching to improve performance.
CAP Team Supervisor
Wal-Mart Supercenter
06.2015 - 04.2018
- Oversaw inventory management, display merchandising and purchasing operations.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Maintained, cleaned and organized backroom according to company policy.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Used inventory management systems and completed bin audits.
- Labeled and priced merchandise, securing fragile and high-shrink products.
- Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
- Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Monitored workers and reviewed completed work for proper performance.
- Completed or assisted with difficult or skilled tasks.
- Evaluated employee performance and prepared performance appraisals.
- Held staff meetings to share project information and address specific issues.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Tire and Lube Service Manager
Wal-Mart Supercenter
03.2009 - 06.2015
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Automotive Department Manager
Wal-Mart Supercenter
02.2007 - 03.2009
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Implemented processes to improve customer satisfaction and retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Produce Department Manager
Wal-Mart Supercenter
02.2000 - 02.2007
- Received produce deliveries and unloaded produce.
- Trained and coached new team members.
- Participated in quarterly inventory counts and conducted inventories.
- Replenished, rotated and culled displays several times daily.
- Trimmed, washed and bundled produce.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Provided clear, attractive and consistent signage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Walker High School
Walker, LA05.1998
Skills
- Quality Specifications Adherence
- New Merchandise Presentation
- Vendor Collaboration
- Customer Needs Identification
- Customer Service
- Inventory Control
- Product Quality Determination
- Complex Problem Solving
- Merchandise Inspection
- Attention to Detail
- Ordering and Purchasing
- Quality Service Standards Adherence
- Staff Supervision
- Staff Training
- Feature Product Selection
- Operational Advisory
- Needs Assessment
- Skilled at working with hands
- Service and maintenance of equipment used in job performance
- Self starter
- Quick learner
Affiliations
- Sam's Club Associate of the Year 2020
- Wal-Mart Associate of the Month August 2020
- Wal-Mart Associate of the Month April 2019
- Wal-Mart Associate of the Month March 2018
- Wal-Mart Associate of the Month February 2016
- Wal-Mart Associate of the Month July 2015
- Wal-Mart Associate of the Month October 2014
Certification
- Forklift Certification
- Scissor Lift Certification
Class D Louisiana License with DOT Medical Card
I was issued a Class D Louisiana Drivers License on 8/5/2024 with DOT Medical Card after passing DOT Physical
Timeline
Route Sales Representative/Driver
Frito-Lay
08.2024 - Current
Merchandising Team Lead
Sam's Club
04.2020 - Current
Overnight Support Manager
Wal-Mart Supercenter
04.2018 - 04.2020
CAP Team Supervisor
Wal-Mart Supercenter
06.2015 - 04.2018
Tire and Lube Service Manager
Wal-Mart Supercenter
03.2009 - 06.2015
Automotive Department Manager
Wal-Mart Supercenter
02.2007 - 03.2009
Produce Department Manager
Wal-Mart Supercenter
02.2000 - 02.2007
High School Diploma -
Walker High School
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